Development Training

Managing Conflict in the Work Environment - MPPs Only

Monday, November 16, 2015 - 2:00pm to 3:25pm

HR Training Room, Oviatt Library Rm 16 - Garden Level


Facilitated by: Whitney Scott, Director of Faculty Development | Faculty, Child & Adolescent Development

Whether you are addressing the concerns of one employee, or the dynamics of your team, managing conflict effectively requires thoughtful communication skills and an open communication environment that encourages employees to seek the root cause of the issue(s). Conflict is natural and if handled quickly and professionally, can result with growth and better working relations. In this session, we will discuss skills such as deep listening, asking good questions, conflict tendencies, perspective taking, and positive solutions. 

In this session reserved for MPP’s, we’ll discuss creating and fostering a healthy environment, and discuss case scenarios in a higher education environment.


1. Explored personal conflict tendencies
2. Practiced responding to a conflict scenario using new skills obtained
3. Received resources for future reading

 Separator Line

Register for this event in 4 Easy Steps:

1. Log into the myNorthridge Portal

2. Locate the Training/Professional Development pagelet and select the Employee Learning & Training Link

Portal Registration

3. Select Instructor Led Training Sessions under Upcoming Events, and find the session you want to attend

4. Select Enroll

After you have successfully enrolled, you will receive an email which you can use to automatically book the commitment to your calendar.

If you require an accommodation to attend this program, please contact Human Resources at x6566 at least 7 business days in advance of the program.

If you are interested in attending this session but unable to because of a conflict in when it is being offered; or have a topic for a suggested workshop or training, please let us know by accessing and completing this FORM.