• CSUCCESS

FAQS

Who is eligible to receive a new technology bundle?

During Phase Two, new first-year and transfer students entering the CSU during the spring 2022 term at the 14 participating campuses (Bakersfield, Channel Islands, Dominguez Hills, Fresno, Fullerton, Humboldt, Long Beach, Los Angeles, Maritime Academy, Northridge, Pomona, San Bernardino, San Marcos and Sonoma) are eligible, but students must register for the program directly with their respective campus. There are no income-based eligibility requirements. Students may self-identify their need by registering for the program with their campus.

How do students register?

To begin the process, please select a campus from the drop-down menu on the CSUCCESS website to be directed to the campus’ program website or intake form.

What do students receive?

Students will receive:

  • 64 GB iPad Air
  • Apple Smart Keyboard Folio
  • Apple Pencil
  • Mobile Wi-Fi hotspot with unlimited data
  • Student technology support from their campus

Note: With a keyboard attachment and pencil, this technology bundle is comparable to a laptop.

Can I use the iPad to access Canvas, Zoom, and Portfolium?

Yes. To read more about the available integrations, visit CSUCCESS Provides iPads For First-Time CSUN Students

When do students receive their devices?

Distribution will vary by campus, with the goal of students having their devices by the end of the first week of the spring 2022 term. Distribution is generally slated to begin around January 23. Please select a campus from the drop-down menu on the CSUCCESS website to be directed to the campus program for more information.

Who owns the device? Do students keep it after graduation?

The CSU loans the device to students for the duration of their undergraduate education at CSUN. Upon graduation, students will be asked to return their device. Devices are provided on a loaned basis so as not to impact students’ financial aid.

Who helps students with set-up and IT questions?

Students will receive technology support from CSUN’s IT Help Center.

Will students need to have Wi-Fi access to use the device?

Students will need to connect to Wi-Fi to get on the internet, make calls and send/receive emails on their iPads. The iPads are Wi-Fi only models and are not equipped with cellular data service.

In addition to the CSUCCESS iPad technology bundle, students can receive a Mobile Wi-Fi hotspot (unlimited data plan) upon request.

The CSU continues to work with both public and private partners to support expansion of broadband access across the State of California.

What happens if the device is damaged or lost?

CSUN students are advised to contact CSUN’s IT Help Center for support if equipment is damaged or lost. If equipment is stolen, it is the student’s responsibility to report it to the police and communicate with CSUN’s IT Help Center. In some cases, campus IT staff may be able to disable the device remotely, making it unusable until returned.

Does the university track students’ usage on the device? What data will be collected?

CSUN will not be monitoring students’ day-to-day activities on the iPads. However, each app has a privacy statement that explains how it collects and uses information.

That said, CSUN does monitor network traffic, and the mobile device management system will have the ability to alert IT staff if the student does something illegal or downloads an app not found in the official Apple App Store.

Students should refer to their campus’ Use of Computing Resources (.pdf), Responsible Use Policy, and Privacy Statement.

What if students need to use assistive technology?

CSUN students should contact CSUN’s Universal Design Center for resources on assistive technology needs. CSUN’s Center on Disabilities may also be a resource.

Apple also has a variety of accessibility resources for iPad.

Why are only first-year and new transfer students eligible?

With finite funding currently available, the first phase of CSUCCESS will focus on new students, who traditionally need more support as they begin their college careers. Future phases of CSUCCESS could include returning students.

Why is Cal State offering this program?

Throughout the COVID-19 pandemic, students listed their lack of access to a computer or mobile device as an obstacle to their achievement. CSUCCESS (California State University Connectivity Contributing to Equity and Student Success) represents the CSU’s commitment to closing equity gaps and providing high-quality and reliable personal computing devices to support academic achievement.