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    The Premier AT Conference

Healthcare Access and Designing a COVID-19 Vaccine Scheduler

This presentation will focus first on describing health care access issues facing people with disabilities and how the COVID-19 pandemic has emphasized existing challenges and created new ones, such as barriers to communication for Deaf and hard-of-hearing individuals. With this information in mind, I’ll share how these insights can drive design decisions to make digital tools more accessible. As a Senior Accessibility Designer at CVS Health, I support UX designers, visual designers, content strategists and developers in designing and building CVS Health’s digital COVID-19 vaccine scheduling tool. As new needs or information arise, we bring insight from understanding issues facing people with disabilities and other underserved communities to inform decisions across the process. For example, how do we write content that explains vaccine options, vaccine eligibility and the vaccine scheduling process that is also accessible for people with low literacy? How do we make sure users of different assistive technologies can access resources we include from the Centers for Disease Control and Prevention or elsewhere? A core question I want to answer for attendees is how we can leverage understanding of existing barriers to access when designing digital experiences, and, in that design process, avoid creating more barriers.  
  • Information & Communications Technology
  • Healthcare & Rehabilitation
Audience Level
Session Summary (Abstract)
The COVID-19 pandemic has affected healthcare access for people with disabilities and emphasized existing challenges. This presentation will share how understanding those challenges informed design while working on accessibility for CVS Health’s COVID-19 vaccine scheduling tool.  
Session Type
General Track  
  • Design
  • Digital Accessibility
  • Healthcare & Rehabilitation


  • Nora Hanlon
    CVS Health

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