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37th Annual CSUN Assistive Technology Conference Has Concluded

A Conversational Approach to Accessible Design

Date & Time
Friday, March 18, 2022 - 4:20 PM PST  
Platinum 2-3  
In helping to design and build digital products it seems that many of the trickier accessibility issues that needed to be solved could have been prevented from ever showing up if they were thought through exactly how we are communicating with our customer through the interactions that we provide in our products. This presentation will walk the audience through the idea of presenting an interface to the customer as if it were an actual conversation with them. By outlining the interaction as a conversation before we even start to wireframe, we force ourselves into a way of thinking about the customer interactions that keeps things focused on what the customer needs, what our product needs from the customer, and how we might go about facilitating that interaction in a more direct way. The outcome of this approach is not necessarily to simplify but to create interactions and content with the intent that everything we present helps to drive that conversation forward. And as a result of that intent, we will find that our new approach to designing results in us never surfacing many common accessibility issues in the first place.  
  • Information & Communications Technology
  • Finance & Banking
  • Marketing
  • Retail & Wholesale
Audience Level
Session Summary (Abstract)
This presentation will discuss approaching design as a conversation between you and your customers. This approach will most directly benefit Product Design and Content roles, but anyone involved in the creation of new digital products or features will come away with a new tool for your accessibility toolkit.  
Session Type
General Track  
  • Design
  • Digital Accessibility


  • Kevin Kalahiki
    Wells Fargo

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