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37th Annual CSUN Assistive Technology Conference Has Concluded

Inclusive Design for Brain Fog and Long-Haul COVID

Date & Time
Wednesday, March 16, 2022 - 10:20 AM PST  
Elite 1-3  

How do you design for someone that has been impacted by long-term COVID? What can we learn from customer research about this disease’s combination of fatigue, difficulty focusing on content, and short-term memory loss? This presentation presents inclusive design strategies for understanding this collection of disabilities and how to improve the experience for all customers.

COVID-19 has changed our world and physically altered the bodies of people who have recovered from the disease. Many people have long-term effects caused by damages to the lungs, heart, and other body organs. These symptoms are similar to chronic fatigue, chemotherapy brain fog, and auto-immune diseases.

COVID has forced the world to re-imagine day-to-day life, work environments, and shifting to a virtual interface. But the long-term effects of COVID could make online activities more difficult. Intuit is a customer-focused company, and research was needed to understand how to make our financial software easier for small business owners and accountants with long-term COVID effects.

This presentation will share customer research insights, key concerns, animation/motion, establishing the areas on a screen that need attention, and reducing eye fatigue. While focusing on COVID, these issues are important to all customers.

This Presentation Link is provided by the Presenter(s) and not hosted by the Center on Disabilities at CSUN. The Center on Disabilities has confirmed, as of April 1, 2022, content linked is relevant to the presentation, but has not been reviewed for accessibility nor will the Center on Disabilities attempt to remediate any accessibility issues in the linked content. Please contact the Presenter(s) with any accessibility concerns.

  • Information & Communications Technology
  • Disability Specific
  • Media & Publishing
  • Research & Development
  • Marketing
Audience Level
Session Summary (Abstract)
For many people, recovering from COVID has been a long process. They continue to experience fatigue, pain, and “brain fog”. Brain fog affects a person’s ability to concentrate on tasks and short term memory loss. This session shares inclusive design research and best practices for COVID and brain fog.  
Session Type
General Track  
  • Cognitive & Learning Disabilities
  • Design
  • Digital Accessibility
  • Employment & Workplace
  • Web


  • Ted Drake
  • Pamela Bingham

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