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Knowledge Management

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Tseng College

  • Program Director: Jennifer L. Kalfsbeek
  • Program Manager: Barbra L. Frye
  • Program Faculty Coordinator: Allan Crawford and Tracey Wik
  • Bookstore Complex (BC) 202
  • (818)-677-6404
  • http://tsengcollege.csun.edu/kmdl/

Faculty

  • Cynthia Cheng-Correia
  • Allan G. Crawford
  • Abe Feinberg
  • Kent A. Greenes
  • JR Growney
  • Karen K. Johnson
  • Paul Krivonos
  • Mike Prevou
  • Kiho Sohn
  • Tracey Wik
  • Melanie Stallings Williams
  • Mary S. Woodley

Program

Graduate Degree offered

  • Master of Knowledge Management (MKM)*

*Mode of instruction for this program is online distance learning only.

Careers

Graduates from our MKM program will be very successful in securing choice knowledge management roles. A significant percentage of the initial cohort students are being sponsored by their employers in order to prepare them for more advanced work. The sponsoring organizations are from a variety of industries including aerospace, biotechnology, financial services, energy production, engineering and manufacturing as well as branches of the U.S. government.

Career opportunities for MKM graduates are similarly broad. As companies deal with breakthroughs in technology, accelerating retirements of senior employees, and the increased challenge of globalization – all of which change the nature of organizations – knowledge management becomes ever more crucial to developing new and effective processes. Because knowledge management is an interdisciplinary field, the MKM degree program prepares students to work across traditional departmental boundaries to collaborate with a variety of important stakeholders in organizational settings.

Academic Advisement

Initial application advisement is carried out by the program manager; once admitted into the MKM program, student advisement is carried out by the program’s Faculty Coordinator and is available throughout the year online.

Student Learning Outcomes of the Graduate Program

Graduates of the CSUN Master of Knowledge Management program will:

  • 1. Acquire an in-depth understanding of past and present knowledge management practices in the organizational context and have an ability to anticipate future trends in the KM field.
  • 2. Acquire an understanding of how knowledge is distinguished from information.
  • 3. Understand how people and organizations use and interpret knowledge.
  • 4. Understand how organizations effectively identify
  • acquire
  • capture
  • organize
  • share
  • use
  • reuse
  • and leverage (tacit and explicit) knowledge to achieve goals.
  • 5. Demonstrate how to develop and implement knowledge management strategies
  • systems
  • and communities of practice in the organizational context.
  • 6. Demonstrate an understanding of how knowledge management technologies are applied in an organizational context.
  • 7. Understand how the commitment to the creation
  • preservation
  • retention
  • access
  • and advancement of knowledge is critical to an organization’s success and longevity.
  • 8. Acquire and demonstrate the analytical
  • strategic thinking
  • and communication skills that are essential to creating and maintaining a successful KM program.

Requirements for Admission to the Program

You must provide verification that you have satisfied all of the following-

1. At least one of three degree requirements:

  • a. A Bachelor’s degree from an accredited college or university with a Grade Point Average (GPA) of 3.00 or higher; or
  • b. A Bachelor’s degree from an accredited college or university with a GPA of 2.5-2.99 AND a passing score (50th percentile or higher) in the verbal section of the Graduate Record Examination (GRE);
  • or c. A master’s degree from an accredited college or university.
  • 2. Successful completion of a university-level course in Statistical Probability and Interpretation
  • or comparable on-the-job training.
  • 3. Two to five years (or more) work experience in an organizational setting.
  • 4. Appropriate computer equipment and software that at least meets the minimum technical requirements listed on the program site: http://tsengcollege.csun.edu/kmdl/requirements.htm
  • 5. For International Students: If you do not have a bachelor’s degree from a post- secondary institution where English is the principal language of instruction
  • you will need to take the Test of English as a Foreign Language (TOEFL). A minimum score of 550 on the paper exam or 213 on the computer-based exam is required for application.
  • 6. A short phone interview may be conducted with each applicant to clarify application information.

Special requirements

All students in the MKM program must attain classified status. Students must apply for departmental classification by filing a formal program. This must be accomplished prior to completing 12 units of credit. All students must obtain a passing score on the Upper Division Writing Proficiency Exam (UDWPE). The Program Manager will serve as a resource to assist all admitted students in completing their classification forms and the UDWPE.

Graduation Requirements

To earn a Masters of Knowledge Management, students must

  • 1. Maintain a Grade Point Average of 3.0 or better throughout the program.
  • 2. Attain a passing score on the Writing Proficiency Exam.
  • 3. Complete each required course with a grade of B or higher.
  • 4. Apply to graduate by submitting the Master’s Degree and Diploma Application to Admissions and Records (students will receive assistance with this from the program manager).

To see the full list of requirements for applying to the program, please go to the program website: http://tsengcollege.csun.edu/kmdl/apply_now.htm

Requirements for the Master of Knowledge Management Degree

  • KM 610 The Information and Knowledge Professional in the Information World (3)
  • KM 642 Knowledge Management (3)
  • KM 630 Information Needs and Learning for Knowledge Workers (3)
  • KM 633 Communication in the Knowledge Environment (3)
  • KM 650 Knowledge Management Technologies (3)
  • KM 620 Information Organization in the Knowledge Management Environment (3)
  • KM 643 Competitive Intelligence (3)
  • KM 611 Policy
  • Law and Economics of Knowledge Management (3)
  • KM 641 Information Access and Online Searching (3)
  • KM 631 Management of Information and Knowledge Services (3)
  • KM 632 The Knowledge Management Business (3)
  • KM 690 The Capstone Experience (3)
  • Total Units Required for the Degree
  • 36

Course List

KM 610. The Information and Knowledge Professional in the Information World (3)
This course provides an introduction to Knowledge Management (KM) as practiced today. Real-world situations will be used wherever practical. The topics covered will include: KM Uses and Challenges, History of KM, KM Components, KM Collaboration Techniques, KM Benefits and Success Measurements, and the Capture, Preservation and Use of Explicit Knowledge. Students will be organized into virtual teams to accomplish several tasks. Weekly chats will be held and regular electronic interaction with the instructor, the teams and the class will enable a enriching group experience. The culminating class effort will be the design of a successful KM system using the material covered in the course.
KM 611. Policy, Law, and Economics of Knowledge Management (3)
How can you manage the collection, storage and effective use of information? The legal and economic environment governing the acquisition and use of data is essential knowledge for any manager. Learn how to identify the key issues affecting the acquisition and use of information. The course will outline the legal rules governing intellectual property and the use of information along with ethical and public policy aspects of managing knowledge. You’ll develop your abilities to identify and analyze issues while improving your research and communication skills and you’ll have access to the premier databases of legal, economic and scholarly information. This course will give you the foundation you need to work with service providers, experts, clients and the public.
KM 620. Information Organization in the Knowledge Management Environment (3)
Studies the constitution, structure and form of information and knowledge, including traditional principles of information and knowledge organization as well as special metadata standards for non-traditional materials, data mining, storage and retrieval, formats, strategies and software. All media types will be covered, including audio, video, electronic and print.
KM 630. Information Needs and Learning for Knowledge Workers (3)
Designed from the point-of-view of the practitioner, this course will explore what is required to be viewed as a strategic partner in creating a collaborative environment where knowledge is shared and created. The course will offer knowledge managers the tools, concepts, principles, and techniques needed to create a learning organization. We will discuss the potential roadblocks and unintended consequences of designing and implementing a knowledge management strategy within an organization, and what the organization can learn along the way. We’ll also explore the theoretical and practical sides of knowledge and how its creation, access, and protection is critical to an organization’s success and longevity. In addition we will discuss adult learning theory and how to structure learning such that it sticks and has impact.
KM 631. Management of Information and Knowledge Services (3)
This course builds on what you have learned in your previous courses, helping you develop the knowledge and skills needed to become an effective leader and manager in a knowledge-based organization. Emphasis will be placed on aligning with corporate strategy, business planning, leading and motivating staff, developing and using metrics, delivering quality products through effective project management and managing in times of change. and of course, you will use and apply knowledge management tools and techniques to help you do your job more effectively.
KM 632. The Knowledge Management Business (3)
This course will provide a practical hands-on approach to setting up your KM business or KM internal consulting practice. We will discuss the value, creation and execution of a knowledge management business (such as an internal knowledge management team in an organizational department, or an external, commercial KM business). Students will acquire, practice and demonstrate the skills necessary to start up a KM practice, determine the knowledge management needs of organizations, and develop and implement a successful KM program as a service to internal or external clients. Emphasis is placed on practical methods and the importance of culture and behavior in delivering meaningful business results. This course also addresses at a high level the structural and legal issues relating to business formation. Through case studies, business development exercises, and the exploration of potential service offerings, you will be able to develop your unique KM business model.
KM 633. Communication in the Knowledge Environment (3)
This course explores the fundamentals of effective communication in knowledge environments, particularly in organizational settings. The curriculum examines collaboration, teambuilding, leadership, knowledge transfer, information overload, organizational culture and storytelling and provides an overview of communication networks to enable students to gain skills in the transfer of knowledge. Students will gain expertise in how information and knowledge flow in the organizational context and an understanding of the dynamics involved in creating, changing, and managing the sharing of knowledge.
KM 641. Information Access and Online Searching (3)
Explores the principles of information retrieval and introduces key sources for information navigation and display concepts. Explains search strategies and skills for using both print and electronic sources, including algorithms for retrieval and mediated searching.
KM 642. Knowledge Management (3)
This course continues the introduction to Knowledge Management (KM) following KM 610. The topics covered will include: KM Uses and Challenges, KM in Systems Thinking perspective, Role of KM in organization, Development of KM programs, Tacit Knowledge Transfer Techniques, and Relationship between KM with Innovation. Students will be organized into virtual teams to accomplish several tasks. The culminating class effort will be the improvement of KM system developed in KM 610, using the material covered in the course.
KM 643. Competitive Intelligence (3)
This course presents both theoretical and practical coverage of the relationship between knowledge management and competitive intelligence (CI) and builds foundational skills for enhancing intelligence and competitiveness through KM. Topics and issues we will explore include KM functions and purposes throughout the intelligence business process, KM practices for key intelligence models, KM in strategic and tactical intelligence support, as well as tools, ethics, cultures, management, and other key considerations. Course content also encompasses protecting an organization’s knowledge assets from vulnerabilities and threats from competition. Students will develop vital understanding and skills in KM and CI through lectures, readings, case studies, practical exercises, and class discussions. Within the focus of the course, students will have the opportunity to explore issues of individual
professional interest and/or related to their current/recent work environments.
KM 650. Knowledge Management Technologies (3)
Introduces the conceptual and practical elements for enabling Knowledge Management practices with technologies. This is not an IT course nor is it focused on information technology, but rather a course that helps Knowledge Management leaders understand what technology tools are available and how to select and apply specific technology tools to the practice of knowledge acquisition, organization, dissemination and collaboration. During KM 650 you will also become familiar with the capability and processes of “digital story telling” as a means of tacit knowledge transfer and professional development.
KM 690. Capstone Experience (3)
This course focuses on professional and career development for the new knowledge management professional. As part of the course, students will create a portfolio that includes a major project and report, a career plan, and a professional resume. The project may be undertaken in cooperation with a KM-related organizational unit.