August 25, 2003 Vol. VIII, No. 1



News Briefs

Fall 2003 Enrollment to Break Record Set One Year Ago

With less than a month to go before the official fall 2003 Cal State Northridge registration closes, enrollment at the university is on a path to significantly exceed last year's record of 32,000-plus students for the semester.

Campus officials estimate more than 33,000 students will study at Northridge this fall, topping campus records set in the two semesters immediately preceding fall 2003.

As of Friday, Aug. 22, a total of 31,120 students had enrolled, besting by 662 the number registered during the same period in fall 2002.

Addressing the campus in her annual convocation speech last week, President Jolene Koester noted that Cal State Northridge is approaching the master plan enrollment limit of approximately 34,000 students, set for the campus several decades ago.

An Enrollment Policy Group of campus leaders is working on policy recommendations, outlining ways the university can manage its twin values of access and quality, without compromising either.

In the meantime, CSUN in spring 2004 will continue its recent practice of not enrolling first time freshman, lower division transfer students, PBUs (unclassified post baccalaureate students), second baccalaureate degree students and second master's degree students.

College of Education Accreditation Renewed

Cal State Northridge's commitment to producing quality teachers recently was underscored by the decisions of state and national organizations to continue the accreditation of the university's Michael D. Eisner College of Education.

Dean Philip J. Rusche said the decisions by the National Council for Accreditation of Teacher Education (NCATE) and the California Commission on Teacher Credentialing were particularly gratifying because both agencies have adopted new, stricter standards for measuring how well colleges and universities prepare future teachers.

"I am really proud of our faculty and our programs," Rusche said. "The decisions by the Commission on Teacher Credentialing and NCATE underscore the college's commitment to be at the leading edge of quality teaching and learning."

In a letter to University President Jolene Koester informing her of NCATE's decision, NCATE President Arthur E. Wise congratulated the college of education for "displaying the high quality necessary to be granted national accreditation."

NCATE is recognized by the U.S. Department of Education as the professional accrediting body for schools, departments and colleges of education. It accredits 554 institutions, which in turn produce two-thirds of the nation's new teacher graduates each year.

Upswing in PPM Customer Satisfaction

Physical Plant Management's 20022003 campus-wide customer satisfaction survey showed that "door step" services--those taken directly to the campus customer--registered the greatest upswing in overall satisfaction during the previous two years.

Tom Brown, director of Physical Plant Management, attributed the increase in customer satisfaction to the development three years ago of its Facility Services program, which placed management and staff directly into administrative service offices at colleges and building complexes all across campus. The facility workers ("fix it" handymen and women) at each site are authorized to handle problems on the spot.

The 128 faculty and staff survey respondents rated facility services tops on a scale ranging from "very satisfied" to "very dissatisfied" or "don't know." Among the top "very satisfied" or "satisfied" vote-getters were Facility Services (floor care, cleanliness, trash emptied, etc.), with 89 percent "very satisfied" or "satisfied," an overall 21 percent climb from 20002001; restroom cleanliness, with 79 percent satisfied, a 21 percent overall improvement; response to urgent situations, 89 percent satisfied, a 50 percent overall improvement; and facility services routine trade maintenance (bulbs, tiles, switch plates, etc.), 81 percent satisfied, an overall 12 percent improvement from last year. Although Physical Plant Management oversees complex campus needs on infrastructure, facilities and grounds, Brown said the department considers itself first and foremost a customer service entity.

"The data from the annual performance surveys is an important tool for us to measure how we are performing our jobs, and how we can continue to improve our services," he said.

For complete survey data, please call Physical Plant Management at (818) 677-2325.


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