Kiosks and Other Information Transaction Machines

Few campus units currently use information kiosks, point-of-sale card reading machines, electronic building directories, or other types of 'information transaction machines' or ITMs. Where they are used, some ITMs can be made more accessible to people with mobility impairments, such as those who use wheelchairs, simply by moving them to more accessible locations. Other barriers, such as an ITM's failure to provide an audio mode that can be used by people who are blind or who have low vision, can be more properly addressed by manufacturers.  For more information on kiosk technology, please see the Trace Center of the College of Engineering of the University of Wisconsin, Madison.

In light of these findings, the 508 CC recommends the following:
 

  1. Non-Campus-Owned ITMs. Each unit that has facilities or property containing ITMs that are owned or controlled by other entities (including private entities, etc.) should notify them of any barriers to access in their ITMs and recommend that such entities address accessibility issues on a specific time schedule.
  2. Location of ITMs. Each unit that has ITMs should ensure that its ITMs are located on accessible routes and are otherwise accessible to people with disabilities such as those who use wheelchairs.
  3. Inaccessible ITMs. If a units existing ITM is inaccessible or contains inaccessible features, the agency should ensure that whatever information or services the unit provides on the ITM are also available through an accessible and comparably convenient and useful alternate means of access (e.g., automated telephone service or through the Internet). The unit should provide appropriate signage with full instructions regarding use of the accessible alternative method of obtaining information or services.
  4. Instructions. Many times, an ITM contains accessible features, such as a volume control mechanism, but instructions on how to use these features are missing or inadequate. Each unit that has an ITM should survey the ITM and, if appropriate, contact the ITM vendor for a full list of accessible features. The unit should provide clear instructions in accessible formats.