http://www.csun.edu/~aa2035/CourseBase/IntroductionToOM/ProcessAndStrategy.ToShare/ProcessAndStrategy.html
http://www.csun.edu/~aa2035/CourseBase/Scripts/1.StrategyProcess1Accessibility.docx
http://www.csun.edu/~aa2035/CourseBase/IntroductionToOM/ProcessAndStrategyP2.ToShare/ProcessAndStrategyP2.html
http://www.csun.edu/~aa2035/CourseBase/Scripts/2.StrategyProcess2Accessibility.docx