Student Finance

Student Account Collections

To view your Student Account Information log in to myNorthridge portal and navigate to:

Financial Matters > My Financial Obligations > View Account Information

The CSU makes every effort to keep student costs to a minimum. Fees listed in published schedules or student accounts may need to be increased when public funding is inadequate. Therefore, CSU must reserve the right, even after initial fee payments are made to increase or modify any listed fees, without notice, until the date when instruction for a particular semester or quarter has begun. All CSU listed fees should be regarded as estimates that are subject to change upon approval by the Board of Trustees. Registration related fees are due at the time of registration. Students are responsible to pay their account with the University in a timely manner.

If you have questions regarding collection holds, call Student Accounting at (818) 677-8000, option 2 or email:

I. ACCOUNTS THAT ARE 30 DAYS OVERDUE WILL HAVE A CREDIT HISTORY HOLD (FCH)

Collection e-mails will be sent to the student’s e-mail account on file and portal alerts will be posted to the student’s "myNorthridge" page. Collection letters will be sent to the student’s address in Solar.

This means that:

  • You will NOT be allowed to add any classes.
  • You will NOT be allowed to request a transcript.

This hold will be removed within 1 hour after payment has been received at University Cash Services during regular business hours.

II. ACCOUNTS THAT ARE DELINQUENT WILL HAVE A PENDING COLLECTION HOLD (FPC)

This means that:

Collection e-mails will be sent to the student’s e-mail account on file and portal alerts will be posted to the student’s "myNorthridge" page. Collection letters will be sent to the student’s address in Solar.

  • You will NOT be allowed to add any classes.
  • You will NOT be allowed to request a transcript.
  • You will NOT receive a diploma.
  • Refunds will be restricted.

This hold will be removed by 12:00 noon the following business day, after payment has been received at University Cash Services.

III. ACCOUNTS THAT ARE OVERDUE MAY ALSO HAVE A FRANCHISE TAX BOARD HOLD (FTB)

This means that:

  • The amount due to the University has been submitted to the State of California Franchise Tax Board, which can deduct this amount from any funds the State may owe you, including tax refunds and State Lottery winnings.
  • To avoid a tax offset deduction, pay the amount due to the University OR Collection Agency as directed.

IV. ACCOUNTS THAT ARE 180 DAYS OVERDUE WILL HAVE A COLLECTION AGENCY HOLD (FCA)

This means that:

  • You MUST pay the Collection Agency the amount owed to the University.
    • UCS CANNOT accept payments on this account.
    • Online CSUN payments are NOT accepted on this account.
  • You will NOT be allowed to add or drop any classes.
  • You will NOT be allowed to request a transcript.
  • You will NOT receive a diploma.
  • You will NOT receive a registration packet for the next term.
  • Refunds will be restricted.
  • This hold will be removed when payments are applied by the University and your account is cleared by the Collection Agency.
    • This can take up to 15 days. NO EXCEPTIONS.

The Collection Agencies are:

ConServe        

Toll free phone: (800) 724-4439

Email address:

Pay online: http://www.payconserve.com/

Account Control Technology (ACT)

Toll free phone: (888) 830-7770

Email Address:

V. ACCOUNTS MAY BE RETURNED FROM COLLECTION AGENCY HOLD (FCW)

This means that:

Your account has the same restrictions as FCA hold and all fees MUST be paid by cash, cashier check or money order ONLY through University Cash Services.

VI. ACCOUNTS MAY HAVE A COLLECTION HOLD (FWO)

This means that:

You MUST call Student Accounting, (818) 677-8000, option 2 for the amount due on this account.