Student Recreation Center

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Group Exercise Frequently Asked Questions

Who is eligible to participate in a Group Exercise class?

Group Exercise (GX) classes are available to all SRC members and their sponsored guests. Dependent members and sponsored dependent guests ages 16 to 18 may also participate in any available class. However, dependents under the age of 16 are not authorized to enter into the studio while a Group Exercise class is in session, even if accompanied by a parent/guardian.

Any non-SRC member interested in attending a class must be sponsored by an SRC member and purchase a $10 guest pass at the front desk. The sponsored guest must be present with the SRC member at the time of entry. Exception: Lunchtime Express for CSUN Faculty & Staff.

Do I have to pay to take a Group Exercise class at the SRC?

All Group Exercise classes are complementary with the purchase of any SRC membership. See available membership options. Sponsored guests of SRC members are also able to participate in any available Group Exercise class once they have purchased a guest pass at the front desk.

How do I register for a class?

Registration is simple and can be completed through the SRC MINDBODY Portal, the MINDBODY app, or in-person at the Total Training Zone desk.

STEP 1
Create an account and login to the SRC MINDBODY Portal
Note: In order to register for any class, SRC members must purchase the “SRC COMPLIMENTARY SERVICES” package for $0.00 through the “Online Store” tab. This package only needs to be purchased once through the lifetime of the account. 

STEP 2 
Choose a class from the schedule and click the “Sign Up Now” button. Online registration opens one day in advance and will close 10 minutes prior to the class start time. Only in-person registration will be accepted from that point at the Total Training Zone desk. 

STEP 3 
Check in at the Total Training Zone desk to pick up a GX class pass and claim your registered spot as early as one hour prior to your class start time. 
Note: Failure to check in and claim your pass 10 minutes prior to the class start time will result in you automatically forfeiting your registered spot and you will be required to wait in the standby line for potential remaining availability. No passes will be issued once the class has started, no exceptions. 

Can I use my personal email address instead of my CSUN email to register through MINDBODY?

Yes. It is recommended that you provide your preferred email address when setting up the account. This will ensure you receive notifications from MINDBODY.

Can I register my sponsored guest into a class in advance?

Sponsored guest may only register for a Group Exercise class in-person at the Total Training Zone desk on the same day as the class. Online registration is only available to active SRC members. If there is no space available in the class, the guest is welcome to wait in the stand-by line 10 minutes prior to the class start time for potential remaining availability.

When does registration open for Group Exercise classes?

Class registration opens one day in advance at midnight and can be completed through the SRC MINDBODY Portal, MINDBODY app or in-person at the Total Training Zone desk.

Where can I read more information about each class?

A master list of all Group Exercise classes and their descriptions can be found at either of the Training Zone desks, or you can read descriptions and reviews of currently available classes through the SRC MINDBODY Portal and MINDBODY app.

What is the Lunchtime Express program?

The Lunchtime Express program allows CSUN faculty and staff to access a select number of Group Exercise classes at no cost. This program is offered as part of the CSUN HR Professional & Personal Development program. The class schedule will change each semester and are marked with the red sun icon on the Group Exercise class schedule. Visit the Lunchtime Express webpage for more information.

Am I required to purchase or bring my own equipment to the class in order to participate?

All the necessary equipment is provided for each class, with the exception of hand wraps for boxing classes. Participants are asked to purchase a set of 180” hand wraps at the Pro Shop or a local fitness retail store prior to participating. Note: Fitness equipment, other than boxing gloves and yoga mats, are not permitted in the facility.

Can I bring my backpack and other belongings with me into the class?

No. Group Exercise participants are asked to store their personal belongings in an available locker or storage area within the facility before arriving to the studio. Bags, purses and other large items will not be allowed in the studio. 

Do I need to have prior experience before attending any Group Exercise class?

No. Each class is led by a certified instructor and designed to accommodate all fitness levels and abilities. However, the SRC strongly recommends that you consult with a physician before beginning any exercise program. You should be in good physical condition and be able to participate in the exercises conducted in the class.

If you are new to class or need special accommodations, we highly recommend you arrive to the studio 10 minutes prior and speak with the instructor in person. Additionally if you need assistance with equipment, such as wrapping your hands or setting up your cycling bike, we also recommend to arrive 10 minutes prior to the start of class. 

How do I know if I was successfully registered or canceled my registration for a class?

If you have opted-in to receive notifications from MINDBODY at the time your account was created, once you have been registered for a Group Exercise class, a confirmation email will be sent to the email address associated with the account. This process is the same for cancelations. Additionally, you may sign up for SMS confirmation messages or check your schedule through the MINDBODY app or through the SRC MINDBODY Portal. To check your account notifications settings, please log into your MINDBODY account and look under your profile settings.

Where do I go to check in for a class?

Once you have successfully registered for a class, make sure to check in at the Total Training Zone desk and pick up a GX class pass. This step is required, and can be done as early as one hour before the class start time and no later than 10 minutes prior.

Failure to check in and claim your pass 10 minutes prior to the class start time will result in you automatically forfeiting your registered spot. To re-enroll in the class you will be required to wait in the standby line for potential remaining availability. Passes will not be issued once the class has started, no exceptions.

Why do I need to check in at the Total Training Zone if I am already registered through MINDBODY?

Although online registration is available to SRC members, we require every participant to check in at the Total Training Zone desk to retrieve a GX class pass before arriving to the studio. This process allows us to have accurate attendance records and also identifies available space for those waiting in the standby line.

What do I do with the GX class pass once I have checked in at the Total Training Zone?

Your GX class pass should be given to the instructor prior to the start of the class. Make sure to keep the pass in a secure place. If you happen to lose the GX class pass before arriving to the class, please notify the staff located at the Total Training Zone desk. They will be happy to issue a replacement.

Am I still able to participate in a class if I arrive late?

No. Passes will not be issued once the class has started, no exceptions. Additionally, all participants need to arrive to the studio with their GX class pass by the class start time.

Am I able to register for two classes back-to-back?

Yes. Just make sure to check into both classes when you arrive at the Total Training Zone desk. You will receive two separate passes that must be given to the instructor prior to the start of each class.

How do I cancel my class registration?

Not able to attend the class you registered for? No problem. You can easily cancel your registration through the SRC MINDBODY Portal, MINDBODY app or in-person at the Total Training Zone.

As a courtesy to your fellow SRC members, we request that all last minute cancelations be completed no later than 10 minutes prior to the class start time. Failure to comply with the cancelation guidelines may result in temporary loss of online registration privileges.

Where do I go to download the MINDBODY app?

The MINDBODY app is the easiest way to find and register for your favorite Group Exercise class. Download the MINDBODY app for free on the Apple App Store and the Google Play Store.

Who can I contact to troubleshoot issues with my MINDBODY account?

Our staff are friendly and knowledgeable about the MINDBODY program and can assist you in most areas. Feel free to stop by any of the Training Zone desks for assistance or call 818-677-5493.

How can I provide feedback about the Group Exercise program?

We are an assessment driven facility and want to hear feedback about how we are doing! Therefore we provide a variety of ways our members can provide feedback:

  1. Fill out a comment card available at the SRC front desk.
  2. Submit an online feedback form.
  3. Submit feedback directly through the MINDBODY app about specific classes you have attended.