February 29, 2012
2011 Customer Satisfaction Survey
Sponsored Programs
1. How do you rate the PROJECT ADMINISTRATION by the TUC Sponsored Programs Department [project set-up; expenditure approval; project accounting; invoicing; project close-out]
2. How do you rate the PAYROLL administration?
3. How do you rate the HUMAN RESOURCES administration?
4. How do you rate the handling of INSURANCE issues?
5. How do you rate RESPONSIVENESS and TIMELINESS?
6. How do you rate the SUBJECT MATTER EXPERTISE of the TUC team?
7. How do you rate the WRITTEN COMMUNICATION of the TUC team?
8. How do you rate the VERBAL COMMUNICATION of the TUC team?
9. How would you rate the COURTESY & FRIENDLINESS of the TUC team?
10. How would you rate the ONE-ON-ONE MEETINGS & TRAINING SESSIONS to discuss current issues/solve problems?
11. How do you rate MEMOS, LETTERS and SPONSORED PROGRAMS BULLETIN?
12. How do you rate the post-award section of the SPONSORED PROGRAMS WEBSITE?
13. How do you rate the DETAIL TRIAL BALANCE (DTB) report?
14. How do you rate the PROJECT BUDGET STATUS (BBA-Report)?
