Systems and Operations Management

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Academic Programs

Major and Option

The department offers a Degree in Business Administration with an option in Systems and Operations Management. This option develops the skills required to manage the operations of systems that produce goods or provide services. The program focuses on developing skills for problem solving, critical thinking, communication and the use of constantly changing technology that are needed to deal with the operational decisions made by managers in manufacturing, service, and government organizations. Improving the quality of manufactured products or services, selecting and implementing technology, increasing productivity, managing projects, planning and scheduling production, and constructing models representing real world systems are a few examples of the activities performed by Systems and Operations Management professionals. 
                         
In addition to completing the core requirements in the College of Business, each student in the Systems and Operations Management option is required to complete six units of course work in Decision Support Systems and Quality Management, and nine units from a variety of specialized offerings such as Computer-Based Models, Manufacturing Management Systems, Advanced Statistical Methods, Design of Operations Systems, Manufacturing Resource Planning, Global Operations Management, Computer Simulation and Project Management.

Option in Systems and Operations Management (27 units)

 Upper Division Required Courses:

  •  SOM 306 Operations Management (3)
  • SOM 307 Data Analysis and Modeling for Business (3)
  • IS 312 Information Systems for Business (3)
  • SOM 464 Manufacturing Resource Planning (3)
  • SOM 467 Quality Management and Control (3)
  • SOM 485 Decision Support Systems (3)

 Communication Courses: Select three units from the following:

  •  BLAW 308 Business Law II (3)
  • ENGL 407 Composition and the Professions (3)
  • PHIL 305 Business Ethics and Public Policy (3)
  • COMS 443 Rhetoric of Business (3)

 Select six additional units from the following: 

  • SOM 416 Supply Chain Management (3)
  • SOM 465 Computer-Based Models for Systems Analysis (3)
  • SOM 466 Project Management (3)
  • SOM 468 Managing for Service Excellence (3)
  • SOM 498 Field Assignments and Reports - Systems and Operations Management (3)
  • SCM 447 Logistics and Transportation Management (3)

 General Education:

Of the 48 units of the General Education requirement, 13 units are satisfied by the following courses: MATH 103 satisfies 3 units of the Mathematics requirement; ECON 160 and ECON 161 satisfy 6 units of Social Sciences; BLAW 280 satisfies 3 units of Lifelong Learning; and COMP 100 satisfies one additional unit.

  •  General Education Units: 36-39
  • Additional Units : 15
  • Total Units Required for the Degree : 120

 Minor in Quality Management and Assurance

 The Quality Management and Assurance minor allows non-Bachelor of Science in Business (BSBA) majors the opportunity to pursue secondary interests in Quality Management and Assurance. This minor is appropriate for both service and manufacturing organizations. The minor can be useful for careers in a variety of industries such as aerospace, electronics, automotive, health care, airlines, transportation, process industries, manufacturing, insurance, banking, government, education, and recreation. This minor is not available to students majoring in Business Administration with an option in either Business Law, Financial Services, Human Resource Management, Real Estate, Supply Chain Management, or Systems and Operations Management.

Required Courses (18 Units):

  •  MKT 100 Conceptual Foundations of American Enterprise (3)
  • SOM 120 Basic Business Statistics (3) or MATH 140 Introductory Statistics (4)
  • SOM 306 Operations Management (3)
  • SOM 467 Quality Management and Control (3)

Each student must successfully complete any two of the following courses:

  •  PSY 150 Principles of Human Behavior (3)
  • SOM 391 Statistical Analysis for Managers (3)
  • SOM 416 Supply Chain Management (3)
  • SOM 466 Project Management (3)
  • SOM 468 Managing for Service Excellence (3)
  • MKT 304 Marketing Management (3)

 General Education:

 MKT 100 satisfies three units of Lifelong Learning.

 Total Units in the Minor : 18

 

Course List

 SOM 120. Basic Business Statistics (3)

Prerequisite: MATH 103 or a higher level mathematics course. Basic elements of statistics for students in business and economics. Descriptive statistics, elements of probability, probability distributions (including normal), sampling distributions, statistical inference for means and proportions (including estimation and hypothesis testing), simple linear regression and correlation. Applications of these topics in business and economics are emphasized. The course requires assignments in which students are required to explain the results of statistical computations using personal computer software.
 
SOM 306. Operations Management (3)
Prerequisite: SOM 120 or MATH 140 or SOM 391.Recommended Corequisite or Preparatory: BUS 302/L. Discusses operational issues facing organizations and introduces operations management concepts and techniques. Students develop skills necessary to improve productivity and quality of operations in both manufacturing and service organizations. Topics include international competitiveness, quality assurance, forecasting, design and control of operations systems, creating value for the customer, project management, and supply chain and inventory management.
 
SOM 307. Data Analysis and Modeling for Business (3)
Prerequisite: SOM 120 or MATH 140 or SOM 391.Recommended Corequisite or Preparatory: BUS 302/L. Statistical methods and stochastic models to support decision making by managers. Topics include: exploratory data analysis, probability distributions and assessment, expected value, variation, estimation of means and proportions, hypothesis testing for one and several populations, F test, chi-square test, simple and multiple regression and correlation, decision trees, waiting lines, and simulation. Applications to business are emphasized. Written assignments based on computer software required.
 
SOM 416. Supply Chain Management (3)
Prerequisites: SOM 306. Passing score on the Upper Division Writing Proficiency Exam (UDWPE). BUS 302 and BUS 302L are prerequisites for Business majors. This course covers the fundamental concepts, principles, and tools associated with supply chain management. Topics include supply chain integration, logistics network configuration, inventory management, strategic alliances, procurement and outsourcing, warehousing, quality management, global logistics, and the impacts of information technology on supply chain management. Global implications will be discussed throughout the course. This course involves case studies, a simulation game, and a culminating term project. (Crosslisted with SCM 416)
 
SOM 464. Manufacturing Resource Planning (3)
Prerequisites: SOM 306 or MSE304; Passing score on the Upper Division Writing Proficiency Exam (UDWPE). BUS 302 and BUS 302L are prerequisites for Business majors. Planning and control systems for the management of production and operations. Topics include demand management and forecasting, Enterprise Resource Planning (ERP), supply chain management, inventory management, master production scheduling, Material Requirements Planning (MRP), capacity planning, just-in-time (JIT) production, activity sequencing, and other current topics. Includes a term project as well as an in-depth case study using integrated manufacturing planning and control software such as Manufacturing Resource Planning (MRP II) or Enterprise Resource Planning. (Crosslisted with MSE 464)
 
SOM 465. Computer-Based Models for Systems Analysis (3)
Prerequisites: SOM 306, and SOM 307 or MATH 340; Passing score on the Upper Division Writing Proficiency Exam (UDWPE). BUS 302 and BUS 302L are prerequisites for Business majors. Emphasizes the application of computer-based models to systems analysis, including applications to business operations, resource allocation, distribution planning, and waiting line management. Topics to be covered include simulation, linear programming, and other optimization models. Students learn how to implement the entire computer modeling process, including data collection, model development, analysis of outputs, and how to improve existing system configurations and/or decision rules. The focus is on real-world applications, spanning different functional areas of business. Involves case studies and culminates with a team project.
 
SOM 466. Project Management (3)
Prerequisite: SOM 120 or MATH 140 or SOM 391. Passing score on the Upper Division Writing Proficiency Exam (UDWPE). BUS 302 and BUS 302L are prerequisites for Business majors. Introduction to the operations management of small, intermediate, and large projects. The course surveys project organization, staffing, planning and scheduling (PERT/CPM), control, budgeting, and quality. The project environments, including international issues, are explored. Various project management software packages are utilized.
 
SOM 467. Quality Management and Control (3)
Prerequisites: SOM 306 or MSE 304. Passing score on the Upper Division Writing Proficiency Exam (UDWPE). BUS 302 and BUS 302L are prerequisites for Business majors. Application of total quality control for improvement of products and services, including both statistical techniques and managerial approaches. Control charts, quality costs, responsibility for quality, quality at the source, ethical issues, ISO 9000. International differences in philosophy of quality.
 
SOM 468. Managing for Service Excellence (3)
Prerequisites: SOM 306. Passing score on the Upper Division Writing Proficiency Exam (UDWPE). BUS 302 and BUS 302L are prerequisites for Business majors. Techniques learned will benefit service managers and entrepreneurs by improving skills in managing efficiency and quality. Students will learn concepts and tools useful for service management. Topics include service assessment, improvement and innovation, yield management, service technologies (including management of Internet businesses), quality and productivity, and new service development. The course involves case studies as well as software applications.
 
SOM 485. Decision Support Systems (3)
Prerequisites: SOM 306 and IS 312. Passing score on the Upper Division Writing Proficiency Exam (UDWPE). BUS 302 and BUS 302L are prerequisites for Business majors. Concepts, development and application of Decision Support Systems (DSS) and related management support systems (Executive Information Systems and Expert Systems). Design framework and Management Science models for DSS. DSS development process and tools, user interface, evaluation, and implementation. Study of recent development in model-based DSS applications with knowledge base enhancement. Class project designing prototype management support systems will be required.
 
SOM 496A-Z. Experimental Courses - Systems and Operations Management (3)
Prerequisites: Passing score on the Upper Division Writing Proficiency Exam (UDWPE). BUS 302 and BUS 302L are prerequisites for Business majors. Course content to be determined. (See Schedule of Classes and Enrollment Guide.)
 
SOM 498. Field Assignments and Reports Systems and Operations Management (1-6)
Prerequisites: Passing score on the Upper Division Writing Proficiency Exam (UDWPE). BUS 302 and BUS 302L are prerequisites for Business majors.Individual study pertaining to present or future career. Student must obtain approved employment. Consultation with employer and instructor determines program. A maximum of 12 units may be earned by combining Field Assignments and Reports (SOM 498), and Independent Study (SOM 499). An Academic Internship course.
 
SOM 499. Independent Study Systems and Operations Management (1-3)
Prerequisites: Consent of department chair and consent of an instructor to act as sponsor. Passing score on the Upper Division Writing Proficiency Exam ). BUS 302 and BUS 302L are prerequisites for Business majors. In order to do an Independent Study assignment in the College of Business and Economics, a student must have at least a 3.0 overall grade point average, a 2.0 grade point average in all major courses, and a 2.0 grade point average in his/her option courses. A student who does not meet these grade point requirements will not receive credit for any SOM 499 that he/she may take. Admission is based on evidence of ability to pursue Independent Study in-depth and on approval of a project submitted at the time of registration. Regular progress meetings and reports are required throughout the semester. Completion of the project is required before credit may be received. Enrollment in Independent Study is not allowed for the purpose of substitution for an existing course.

 

Graduate

Graduate courses are open only to selected classified and conditionally classified graduate students who have attained an acceptable score on the GMAT. To determine their eligibility for enrollment, students majoring in areas other than business must consult with the Director of Graduate Programs of the College of Business and Economics.

SOM 591. Statistics and Stochastic Models for Managers (3)
Prerequisite: Permission of the Director of Graduate Programs. Statistical methods and stochastic models to support decision making by managers. Topics include: exploratory data analysis, probability distributions and assessment, expected value, variation, estimation of means and proportions, hypothesis testing for one and several populations, F test, chi square test, simple and multiple regression and correlation, time series and forecasting, decision trees, waiting lines, and simulation. Applications in service organizations and small businesses are provided along with applications for production organizations and large businesses. A key element is a group project involving the application of one or more course topics to a current business problem.
 
SOM 666. Project Planning and Policy (3)
Prerequisite: SOM 591 or MSE 404 or 602. The application of project planning methodology and modeling to problems in business. Extensive use will be made of the case method. Topics include project planning, scheduling, PERT/CPM, budgeting, Activity-Based Costing (ABC), and project management software. International issues will be explored.
 
SOM 667. Total Quality Management (3)
Prerequisite: SOM 591 or MSE 404 or 602. Covers the meaning and the application of Total Quality Management (TQM) in production and service organizations. The underlying quality philosophies of Deming, Taguchi, and others that have inspired the development of TQM are also covered. Application of these philosophies to current quality issues, namely responsibility for quality, role of inspection, supplier certification programs, ISO 9000, the Baldridge Award, just-in-time programs, and ethical issues. Use of quality improvement tools such as control charts, Pareto charts, cause and effect diagrams, process capability, and design of experiments. International differences in quality. Actual business examples are introduced throughout the course.
 
SOM 685. Decision Support and Applied Expert Systems (3)
Prerequisite: SOM 591 or MSE 404 or 602. Survey of applications, scope and recent development of Decision Support Systems (DSS) and related management support systems (Executive Information Systems and Expert Systems). Conceptual framework, design process, and managing the initiation, evolution and implementation of management support systems. User involvement, evaluation, and organizational integration. Decision-oriented DSS with knowledge base enhancement addressing real-world application will be required as a class project.
 
SOM 686. Seminar in Internationally Competitive Operations Management (3)
Prerequisites: SOM 591, or both 306 and 307. Subjects include: productivity and global competitiveness of modern enterprises, diagnostic studies of production strategies, managerial implications of advanced operations technologies of world-class organizations (Flexible Manufacturing Systems, Computer Integrated Manufacturing, Statistical Process Control, and Total Quality Management). Also covered are in-depth case analyses of progressive U.S. and International firms addressing these issues. A team case project is a key course requirement.
 
SOM 699. Independent Study Systems and Operations Management (3)
Prerequisites: Permission of graduate advisor and department chair. No more than six units of Independent Study may be taken in any 1 department, and no more than six units may be taken in the College of Business without prior approval of the Dean. Only those graduate students who have a current 3.0 grade point-average may register in a 600-level Independent Study course.

            Note: See Graduate Business Interdepartmental Courses for GBUS 696D, 697D, and 698D

Minor in Quality and Assurance

The department offers a minor (18 units) in Quality Management and Assurance. The Quality Management and Assurance minor allows non-Bachelor of Science in Business (BSBA) majors the opportunity to pursue secondary interests in Quality Management and Assurance. This minor is appropriate for both service and manufacturing organizations. The minor can be useful for careers in a variety of industries such as aerospace, electronics, automotive, health care, airlines, transportation, process industries, manufacturing, insurance, banking, government, education, and recreation.
                        
  Each student in the Quality Management and Assurance minor is required to complete twelve units of course work in core areas such as Marketing, Statistics, Operations, and Quality Management. Each student also selects six units from elective coursework in areas such as Human Behavior, Advanced Statistical Analysis, Global Operations Management, Project Management, Service Excellence and Marketing Management.                 

The current requirements are listed in the Options in Systems and Operations Management item above.

Certificate Program in Quality Management

The quality Management Certificate Program is designed for post baccalaureate individuals seeking access to or advancement in quality-related professions.  Certified individuals will have knowledge of fundamental principles of quality management and control, lean processes, quality applications in project or service environments, and specialized quality management methods.  Certified personnel will contribute to meeting industry and government needs for professionals in quality-related positions.  The Quality Management Certificate Program is offered by the Manufacturing Systems Engineering and Management department in collaboration with the Department   of Systems and Operations Management.                   

REQUIREMENTS FOR ADMISSION:

Admission to the Quality Management   Certificate Program requires that applicants (1) hold an earned bachelor’s   degree from an accredited institution; (2) provide evidence of satisfactory   completion of an undergraduate statistical methods course, such as SOM 307 or   MSE 362, within four years of admission to the program; (3) provide evidence of   basic work processing and spreadsheets software skills; and (4) be approved by   the Department Graduate Coordinator.                             

PROGRAM COURSE   REQUIREMENTS:                          

The Quality Management Certificate Program structured   with six units of required coursework and nine units of restricted elective   courses for a total of 15 semester units.    There are two sets of restricted elective courses, and at least one   3-unit course must be selected from each set. 

Required   program core (6 units)                           

1.         Select three   units from:  

            SOM           467         Quality Management and   Control………..3                          

            SOM           667         Total Quality   Management ………………...3

                          

2.         Complete the following course: 

            MSE            507         Lean Manufacturing   Systems .............3                          

 Program   Electives (9 units)

Elective   courses:  Complete two courses selected from one of the groups listed below, plus one course selected from the remaining group:                          

 1.         

             SOM           466         Project   Management…………………......3                          

             SOM           468         Managing for Service   Excellence ...…3

             SOM           666         Project Planning and   Policy..…....…...3                          

2.         

             MSE           513         NDE Methods and   Analysis……….....…3                          

             MSE           514         Reliability and   Maintainability…....……3

             MSE           601B       Engineering Statistics   II……….....……..3                          

             MSE           617         Seminar in Quality   Management……..3

             MSE            618         Six Sigma Quality   Engineering……....3                        

 

CERTIFICATE    PROGRAM  COMPLETION  REQUIREMENTS:

Criteria for the awarding of the Certificate in Quality   Management are as follows: 

1.       Complete the 15 units of program course requirements with   a minimum program GPA of 3.0.                             

2.       Earn no grade lower than a B- in any individual   course. 

3.       Satisfactorily complete all program course requirements   within 3 years of program admission.                            

4.       Submit application for the award of the certificate to   the Department Graduate Coordinator.

4 Year Plan

Click the link, 4-Year Plan, for details.

Transfer Plan

 Click the link, Transfer Plan, for details.