SHC

About Us

Klotz Student Health Center physicians are experts in college health and are board certified in family medicine, pediatrics, internal medicine, gynecology, travel medicine, orthopedics and sports medicine. Klotz Student Health Center providers also include specialists in physical therapy, chiropractic, massage therapy, optometry, podiatry, dentistry, and women's and men's health.

Support staff includes an x-ray technician, three laboratory technicians and two pharmacists. Health promotion and education programs are a critical part of the services offered to students that promote wellness and disease prevention in a learning-centered environment and university community.

Accreditation and Affiliates

Accreditation

The Klotz Student Health Center is accredited by the Accreditation Association for Ambulatory Health Care, Incorporated (AAAHC).

According to the AAAHC, accreditation is a voluntary process through which an organization is able to measure the quality of its services and performance against nationally recognized standards. The accreditation process involves self-assessment by the organization, as well as a thorough review by the Accreditation Association's expert surveyors who have extensive experience in the ambulatory health care environment. 

The accreditation certificate is a symbol that an organization is committed to providing high-quality health care and that it has demonstrated that commitment by measuring up to the Accreditation Association's high standards. 

The Klotz Student Health Center laboratory is accredited by the Commission on Office Laboratory Accreditation (COLA). COLA assesses compliance with federal CLIA regulations and standards. 

Affiliates

Since its inception in 1920, the American College Health Association (ACHA) has been dedicated to the health needs of students at colleges and universities. It is the principal leadership organization for the field of college health and provides services, communications and advocacy that help its members to advance the health of their campus communities.

If you want to learn more, visit the below pages on the ACHA website.

Healthy Campus 2020
Healthy Campus 2020, based on the parent document Healthy People 2020, provides national health objectives and planning guidelines to meet the objectives.

National College Health Assessment (NCHA)
The NCHA is a survey developed by ACHA and administered on college and university campuses nationally.

Standards of Practice for Health Promotion in Higher Education
The Standards of Practice for Health Promotion in Higher Education provide measurable guidelines for enhancing the quality of prevention, health promotion and wellness services at colleges and universities.

The Network

The Klotz Student Health Center is a member of the Network. Begun in 1987 by U.S. Department of Education, the Network is a voluntary membership organization whose member institutions agree to adhere to a set of standards aimed at reducing alcohol and other drug problems at colleges and universities.

Mission and Vision

Our mission

Our mission is to help students achieve their maximum potential of physical and emotional health and learn critical skills to promote self-care, improvement of health and prevention of disease, thereby improving their potential for student academic success and achievement of educational goals.

Our vision

Every interaction between Klotz Student Health Center and students is an opportunity for student learning along with the development of lifelong skills and knowledge to promote good health and academic and professional success.

Patient Rights and Responsibilities

 

The staff of the Klotz Student Health Center is pleased to work with you to help you improve your health and stay healthy.

Patients’ Rights and Responsibilities

I. Information Disclosure
You have the right to receive accurate and easily understood information about the SHC health services, health care professionals, and health care facilities. So that you can make informed health care decisions, the SHC will attempt to provide communications in the language or medium of your choice.

II. Choice of Providers
You have the right to a selection of health care providers that is sufficient to provide you with access to appropriate high-quality health care.  If the SHC is unable to provide a specific service for you, our staff will provide you with referral resources for such health care in the community.

III. Access to Acute Services
If you arrive at the SHC with severe pain, an injury, or a sudden illness that convinces you that your health is in serious jeopardy, you have the right to receive screening and stabilization acute care services at the SHC, without financial penalty. 

IV. Participation in Treatment Decisions
You have the right to know all your treatment options and to participate in decisions about your care. Parents, legal guardians, family members, or other individuals that you identify can represent you if you so designate.

V. Respect and Nondiscrimination
You have a right to considerate, respectful, inclusive, and nondiscriminatory care from your health care providers and the SHC staff.

VI. Confidentiality of Health Information
You have the right to speak in confidence with health care providers and to have your health care and personal information protected. In general, your medical care will be provided on a one-on-one basis between you and your provider.  However, if your provider needs additional assistance, he or she may ask for an associate to be present with your permission during the discussion, examination, and/or treatment—this individual will be introduced to you and will address you according to your preference.

You also have the right to review and request a copy of your own medical record and to request that your physician amend your record if it is not accurate, relevant, or complete.  Please refer to the SHC Notice of Privacy Practices for more information.

VII. Complaints and Appeals
You have the right to a fair, fast, and objective review of any complaint you have against the SHC and/or its staff. This includes complaints about waiting times, operating hours, the conduct of health care personnel, and the adequacy of health care facilities.

You are encouraged to be an active participant in decisions regarding your health.  You have the right to know and understand:

 

  • Our assessment of your problem.

  • What tests are being done and why.

  • The risks of any tests or treatment.

  • Alternatives, if any and their risks.

  • The prospects for resolution of your problems.

  • The charges, if any, for your care, in advance of the provision of charged services.

     

    As a consumer of health services, you have responsibilities as well as rights.  They include the following:

     

  • Your health is a shared responsibility.  Become involved in care decisions.  Disclose relevant information and clearly communicate your wants and needs.

  • Be honest and direct about everything that relates to your needs for health services.

  • Be sure you understand your health situation.  If you do not understand the treatment plan or the tests, ask the interviewer or practitioner about it.

  • Follow the prescribed plan.  It is your responsibility to advise us if you cannot follow the plan or do not wish to do so.

  • Express any concerns or complaints you may have about your treatment.  Comment boxes are also available throughout the SHC and outside the building.

     

     

    REMEMBER, BEING A GOOD HEALTH CONSUMER DOES NOT MEAN BEING A SILENT PARTNER.

     

If you feel your rights have not been respected, or you wish to present or discuss a complaint or concern, please ask to see the Director in room 244 or call (818) 677-3691.