SAIT

Support

What is Redmine?

Redmine is the tool used to track bugs and make feature requests for SAIT-built and maintained applications. To use Redmine, you need an account. To get started, call Paul Schantz at extension 3839 or send me an e-mail at paul.schantz@csun.edu. Have your CSUN user id ready.

New to Redmine? Request a 30-minute training session.


How to Create a Great Bug, Feature, or Support Issue

Log into Redmine

  1. Go to http://studentaffairs.csun.edu/support/
  2. Log in using your CSUN user id and password

Create a New Issue 

 
  1. Select Bug, Feature, or Support from the drop-down menu
    1. Use bug to report something that is broken.
    2. Use feature to request new functionality or a design element.
    3. Use support to provide information or make a request that is not quite a bug or a feature. Example: "Add Joe Smith to e-mail notification list".
  2. Enter a concise Subject. It should be a unique summary of what you need. Try to use a verb and do not enter issues that use the same subject…if you do, they’ll all look the same to us! Example of a good Subject: "Add text field to capture student first name".
  3. Enter a description. Be as precise as possible, using URLs when appropriate.
  4. Select Watchers. A watcher will be notified by e-mail when the case is updated.
  5. Attach a file if necessary. This can be a screen shot (jpeg, gif, or png) or any other document that helps explain what you need. If you’re attaching a Word document that’s the size of a book, you should probably split this into more than one issue.
  6. Click the Create and continue button.

Download this tutorial as a: Word Doc | PDF