Communication Access Services

NCOD Online Service Request Instructions

To request an interpreter or transcriber for a one time event, submit an online Service Request, following the instructions below. If unable to access the system, you may email or call (818) 677-2054.

Requests should be made 72-hours in advance whenever possible.

Request Communication Access Services

When you Login with your CSUN email and password, you’ll have access to the following options:

  • My Service Requests – View a listing of all requests you've submitted (status and updates).
  • New Event Request – Submit a new request for communication access services, i.e., an interpreter or transcriber.
  • Request a Sub - Used by Service Providers to sub out any of their permanently scheduled classes one time.
  • Request Media Captioning – Submit a new request for media captioning.
  • Logout – Exit the online request application and return to Communication Access Services page.

Services Provided:

Media Captioning

Review the following steps to Request Media Captioning:

  1. Check Captioned Media
  • Copyright protected? Unsure? Consult with Librarian
  • Your own creation (proprietary)? Move to Step 2.
  • Determine Type of Service
    • Closed Captioning: includes the text of what was said in the media and time codes for when captions should display.
    • Transcript only: contains the text of what was said in the media.
    • Caption + Encode: takes the caption file and merges with media file.
  • Seek Funding Approval
    • Funding needed for NCOD Captioning Service. Obtain Chartfield number from Department Char/MARs
    • No funding needed for Self-Service. Download YouTube guides.
  • Set-Up
    1. myCSUNbox Account
      • Download myCSUNbox guide or visit CSUN IT Box Information
      • Create a folder named "NCOD Captioning"
      • Set "NCOD Captioning" folder to "PUBLIC" for access
      • Upload files (video, transcript if you have one) to the "NCOD Captioning" folder on myCSUNbox
    1. Fill out Captioning Request Form Online
    1. NCOD completes captioning
      • NCOD uploads files to faculty member's myCSUNbox "NCOD Captioning" folder
    2. Faculty Retrieve files
      • Faculty links media for student view, or...
      • Faculty retrieves files and posts them on Faculty member's personal YouTube channel and creates a hyperlink to YouTube from Moodle for student view.


    Sign Language Interpreting

    Services are available to consumers using American Sign Language (ASL) and/or other English-based Sign systems such as Conceptually Accurate Signed English (CASE) depending upon the needs of the consumers.

    Deaf-Blind Interpreting

    Communication services to individuals who are Deaf-Blind include: tactile, palm printing, up-close signing, copy signing.

    Oral Transliteration

    Communication services are available to individuals who prefer speechreading  utilizing  Oral Transliterators. 

    Transcription (CART / TypeWell)


    Computer Aided Realtime Translation, a system that is designed with the deaf and hard of hearing student in mind. Utilizing a court reporter, stenotype machine, short hand typing, realtime software, and a computer (typically a laptop), the student is able to gain access to verbatim (word for word)  that may normally elude them.


    A trained TypeWell transcriber synthesizes the essence of the discussion and captures it using advanced abbreviation software. The student simultaneously sees the transcript using a laptop.

    Volunteer Notetaker Program (VNP)

    Taking notes in the classroom can be a challenge for those who rely primarily on sight for communication.  The National Center on Deafness provides an opportunity for students in the classroom to be volunteer notetakers for their deaf and hard of hearing classmates.

    The benefit for becoming a Volunteer Notetaker will be Priority Registration for the following Fall/Spring semester only (priority registration appointment dates will be during the early stage of the "Registration by Appointment" registration period).  Note - Volunteer Notetakers provide services during the Fall and Spring semesters only.

    Volunteers are required to take a one-time, online training with pepnet2.  To learn more about the requirements and procedures relating to the Volunteer Notetaking Program, read the volunteer application letter.  If you are a deaf or hard of hearing student who would like to request a volunteer notetaker in your class, refer to the student letter for instructions.

    For more information on volunteer notetaking services, please contact Scott Selna, Speech to Text Coordinator, at or (818) 671-4783.