Contact your Web-One liaison.
Web-One FAQs
How can I get started with Web-One?
How do I receive Web-One training?
Hands-on training sessions, training guides and support is available as of October 2012.
Will we still have access to Google Analytics reports?
Yes, Google Analytics reports will continue to be available.
Can Events be displayed in a calendar block format?
This is not available in the initial release of Web-One, although it can be developed for future releases of Web-One.
Can my Wordpress blog be used from Web-One?
Yes, the Wordpress blog can be linked from Web-One. A future Web-One release will include a Web-One blog.
What size is the Banner in Web-One?
The Banner width is fixed (1128 pixels wide); however, the height is flexible based on the image used. Recommended banner heights are 600 pixels, 400 pixels and 336 pixels.
How many links can we include in the Web-One primary navigation bar?
The Web-One primary navigation bar allows up to seven links.
Is the Web-One Constituency navigation bar optional?
Yes, this is an optional navigation bar; it can be used to provide direct links to groups of campus constituents (e.g. students, faculty, staff, prospective students, alumni, visitors).
Does Web-One support drop down menus?
This is not available in the initial release of Web-One.
Does Web-One support hot spots, to rollover content?
This is not available in the initial release of Web-One.
Does Web-One support “breadcrumbs” functionality?
This is not available in the initial release of Web-One.
Can video be used in Web-One?
Yes, Web-One enables you to link to a video that resides on a video hosting site such as YouTube.
Can Social Media icons be used in Web-One?
Yes, Social Media icons can be placed in the body of a Web-One page.
Can RSS feeds be used in Web-One?
Yes, an RSS feed is available for users to subscribe to the latest news and to subscribe to upcoming events.
How do I report a problem when using Web-One?
Contact the IT Help Center via phone, email or online to report error messages or any other system issues.
How do I get help using Web-One?
Refer to the Web-One Content Owner Guide or contact the IT Help Center via phone, email or online .
How do I request an enhancement to Web-One?
Contact your Web-One liaison who will document the requested need and submit it to the Web Coordination Group. You can also refer to Web-One Development Guidelines for Web-One Enhancements.
How do I find out more about Web-One Guidelines?
Refer to the Web-One Guidelines document.
How do I find out more about content owner roles and responsibilities?
Refer to the Content Owner Roles and Responsibilities document.
How do I find out more about Web-One development guidelines?
Refer to the Web-One Development Guidelines document.
How do I request “go-live” for a Web-One website?
Step 1: Review your site in wwwtest.csun.edu to check for any issues.
Step 2: Web-One liaisons should contact the IT Help Center (via email or online)and provide the following information:
- Name and contact information for group administrator who oversees the site.
- URL path (e.g., /it) of site that will “go-live” on Web-One.
- URL path exceptions for pages that temporarily will remain on the legacy web system (e.g., /itr/downloads/index.cgi) because complex changes must be made before it can be moved to Web-One.
- Requests should be made at least the Friday before “go-live” is desired.
Step 3: The new site will “go-live” in Web-One the Friday after it is requested, typically between 9:00am-10:00am. IT will coordinate directly with the group administrator regarding the cutover. The group administrator should be available during and after site cutover to check the site and to help resolve any linking issues that may arise on the site.
Refer to the Site Migration Guide and the Group Administrator Guide for detailed information regarding link aliases if not all the pages on your site go-live at once.
How do I request a new Web-One website?
Step 1: Contact your Web-One liaison to request a Web-One site for your college, division or department.
Step 2: Web-One liaisons should then contact the IT Help Center (email or online)and provide the following information:
- Group administrator name, user ID and email address
- Name of department
- List of all department numbers that fall within this group (for the people list)
- Site URL (refer to the Web-One Guidelines)
Step 3: IT will create the Web-One site and inform the group administrator when it is ready.
- IT will create the requested Web-One site and group administrator account within 3 business days. The group administrator will be notified via email of their access and the login URL.
- IT will also create a wwwtest.csun.edu/group site that will route to the group Web-One site. This will enable the group to preview and test their site before “go-live” without having to login to Web-One. This URL is only for previewing the site. To add and change content within Web-One group site, content owners must be logged into Web-One.
- IT will also update the people load table so that the people list within a department will be updated automatically on a daily basis. Groups can edit this information within Web-One (add a related web page, etc.), and the information edited in Web-One will not be overwritten.
Refer to the Site Migration Guide regarding things to consider when planning a site in Web-One.
Is your question not answered here?
Please contact us.
