SOLAR SA – FAQs
Portal Questions
Q. How do I get my user ID and/or password to log into the portal?
A. Contact the IT Help Center at (818) 677–1400.
- Students: option 2, then press 1 for the Portal, Webmail, and WebCT.
- Faculty & Staff: option 1, then press 2 for "All other campus technology."
Q. "Processing…" or "Loading…" keeps flashing and the page will not load.
A. Clear your browser’s cache. The Campus Web Portal relies heavily on a clean cache. Entering the Campus Web Portal using an aged cache can present a variety of anomalies, especially on Mac browsers. Individuals have experienced a non-responsive browser or links that have not worked properly. Before contacting the IT Helpdesk, please clear your cache settings using the instructions below:
- From the menu, select Tools, Internet Options.
- On the General Tab, click Delete.
- Click Delete Files.
- Click Yes in the confirmation dialog box.
- Click Close button in the Delete Browsing History dialog box.
- Click OK in the Internet Options dialog box.
- Close and reopen the browser.
Internet Explorer 6
- From the menu, select Tools, Internet Options.
- Click Delete Files then OK in the confirmation dialog box.
- Click Delete Cookies then OK in the confirmation dialog box.
- Click OK in the Internet Options dialog box.
- Close and reopen the browser.
- From the menu, select Tools, Clear Private Data.
- Select the box next to Cache.
- Click Clear Private Data Now.
- Close and reopen you browser.
- From the menu, select Safari, then Empty Cache.
- Click the Empty in the confirmation dialog box.
- Close and reopen your browser.
Class Roster Questions
Q. How do I view my class rosters?
A. To view your class roster, click here.
Q. Why can’t I see my class rosters?
A. Ask your department administrator to confirm that you are the primary or secondary instructor of the class in the SOC. Also verify that you have an active date from the beginning of the semester or earlier in the Instructor/Advisor Table.
Q. How do I download the class roster?
A. To download a class roster, click here.
Q. I get an error that says, "Microsoft Office Outlook does not recognize ‘,’" when I try to send an email from my class roster.
A. To allow colons and semicolons as seperators between email addresses in Outlook, click here.
Student Registration Questions
Q. How can I verify that a student has completed the prerequisites for my class?
A. Click here to view the "Student Inquiry and Student Advisement Job Aid and Quick Guide."
Q. How do I issue permission numbers?
A. Click here to view the "Permission Numbers" document.
Q. How can I verify that a student used the permission number?
A. Permission numbers that have been successfully used can be found in the "Used Permission Numbers " section.
Grade Roster Questions
Q. When can I begin submitting grades?
A. Usually, grades rosters become available a week before finals week begins.
Q. How do I submit grades?
A. Click here to view the "Recording Grades" document.
Q. When is the deadline to submit grades?
A. Grades are due five business days after the day of the final.
Q. How do I fix a grade after I have already submitted grades?
A. To change a student’s grade after it has been submitted, complete the "Grade Correction" form and submit it to Admissions & Records.
Q. How do I get a new roster with all the students enrolled?
A. Contact SOLAR Support SA at (818) 677-1000, and select option 3, to request a new roster before entering grades.
Q. The Approve/Submit button is gray and disabled and I need to submit grades.
A. Ask your department administrator to confirm that you are the Primary or Secondary instructor of the class and have Grade status in the SOC.
SOLAR Access Request Forms Questions
Q. Where do I find the "SOLAR Access Request Form?"
A. SOLAR Access Request Forms and form instructions are located on the SOLAR Student SA website at http://www.csun.edu/it/solarsa.
Q. I have submitted my SOLAR Access Request Form X weeks ago. When will I receive access?
A. SOLAR Access Request Forms generally take two weeks to be processed.