Main menu (IT)

IT FAQs for Students

Box

For frequently asked questions, visit the Box page.

College Transcripts

Q: How can I view my college transcripts?
A: For instructions, visit Admissions and Records: Managing your Degree Progress.

Computer Labs

Q: What computer labs can I use to write or print a paper?
A: Computer labs are available for reservation during regular University hours. View a list of Computer Labs by College.

CSUN Mobile App

For frequently asked questions, visit the CSUN Mobile App page.

Gmail

Q: I don't know my student Gmail address. Where can I find it?
A: To obtain your CSUN email address, log in to the myNorthridge Portal and go to the Student Center (SOLAR). Your email address is located under "Personal Information." 

Q: How do I forward my student Gmail account to another a personal email address such as Yahoo or Hotmail?
A: Log in to Gmail. Go to Settings, select Add a forwarding address next to Forwarding and follow the subsequent steps. For additional instructions, visit Gmail Help: Forwarding mail to another email account automatically.

Q: Which browsers work with my student Gmail account? 
A: View Google's list of supported web browsers.

Q: How do I access my student Gmail account from a mobile device?
A: View Google's list of mobile devices and configuration instructions. Note: You must use your full@my.csun.edu email address when you are prompted for your username.

Q: How do I access my Gmail account from other email clients using IMAP/POP?
A: View instructions for IMAP and POP instructions. Read about the differences between IMAP & POP and learn about using Google Apps Sync for Microsoft OutlookNote: You must use your full "@my.csun.edu"email address when you are prompted for your username.

Q: What is the storage limit on my student Gmail account?
A: 7GB.

Q: Is email that I send from my student Gmail account protected?
A: Email sent to or from your student Gmail account is unprotected. For this reason, we do not recommend sending/forwarding email which contains confidential or sensitive information.

Q: What is Google's privacy policy?
A: View Google's Privacy Policy.

Q: How can I set up a spam filter?
A: From Gmail, filtering instructions are located on the menu bar under SettingsFiltersCreate a New Filter.

Q: Can I use ad blocker or script blocker with Gmail?
A: No. You must not use ad blockers or script blockers, "e.g. Adblock and NoScript" with Gmail. Be sure to disable these features before you log in to Gmail.

Q: Email that is sent to my student Gmail account is not always delivered. What is wrong?
A: If you auto-forward your student Gmail account to a personal email address, your personal email address may be invalid. This may be the reason why you are not receiving email. Although you auto-forward your Gmail account to another address, your student Gmail account is your official account with the university which means that the university will use it for official university communications. You are responsible for monitoring your student Gmail account and the information sent by the university.

Q: Where can I learn more about using Gmail?
A: Visit Gmail Help. Once you begin using your new account, review "Switching Guide" inside the new email system for more information on Getting Started with Gmail.

Q: What will happen to my student Gmail account once I graduate from CSUN?
A: Starting Fall 2009, students who graduate from the university can keep their student Gmail account. If you graduated during the Fall 2009 semester or later, you do not have to join the Alumni Association to maintain your CSUN student Gmail account. Students who graduated prior to Fall 2009, must join the Alumni Association. Once you are a member, contact the Alumni Association to reactivate your CSUN e-mail account.

Lynda.csun.edu

For frequently asked questions, visit the Lynda.csun.edu page.

Media

Q: What types of media services are available to students?
A: A range of audio and visual (A/V) services are available for students. To learn more, visit Media Services.

Q: How do I know what type of media equipment is available in my classroom?
A: View a list of Media Equipment in Auditoriums and Classrooms.

Q: I am trying to connect my laptop to the projector in my classroom but it is not working. What do I do?
A: View Troubleshooting Instructions for Laptop Projection Problems.

Moodle

Q: What is Moodle?
A: Moodle is the Learning Management System used at CSUN. Moodle is a type of course management software that offers a virtual classroom environment. 

Q: How do I login to Moodle?
A: Visit the Moodle Login page. On the left side, there is a login to enter a username and password. Your username will be your short User ID, which consists of a couple of letters and numbers. (i.e. abc12345) If you do not know your username, you may find it out by going to the Forgot User ID page. Your password will be the same one you use to access the CSUN Portal.

Q: My class does not appear under "My Courses" list?
A: If after logging into Moodle your course does not appear under your "My Course" list, it may be for one of the following reasons:
* The instructor of the course may not be using Moodle. Contact the instructor directly to see if Moodle is being used for the course.

* The instructor currently has the course hidden from student view. Contact the instructor directly to see when the course will become available.

* If you have recently enrolled in the course through the CSUN Portal, it may take a couple days for you to be added to the Moodle course. If after a couple days you have still not been added to the course, ask the instructor to manually enroll you in Moodle. Instructors may contact the Faculty Technology Center at (818) 677–3443 if assistance is needed.

Q: The course I am trying to access asks for an enrollment key. How do I get the enrollment key?
A: If Moodle asks for enrollment key to enter a course, it means you have not been enrolled in the course in Moodle. If you recently enrolled in the course through the CSUN Portal, it may take a couple days for you to be added to the Moodle course. If after a couple days you have still not been added to the course, ask the instructor to manually enroll you in Moodle. Instructors may contact the Faculty Technology Center at (818) 677–3443 if assistance is needed.

Q: What browser should I use to access Moodle?
A: Moodle will work in any modern web browser. Your browser should have both cookies and JavaScript enabled. These are typically enabled by default, but if you think these settings need enabling, check the documentation for your particular browser on how to enable cookies and JavaScript.

Browsers:

   Firefox 3 (or later)
   Google Chrome 11 (or later)
   MS Internet Explorer 7 (or later)
   Safari 4 (or later)

Note: In the past, some browsers did not support Moodle’s in-line HTML editor however updates now support the HTML editor in Google Chrome and Safari. Make sure you have the latest version of your browser in order to use the HTML editor.

Q: Where can I obtain Moodle training?
A: Visit Moodle Training for Students. Sign in with your CSUN user ID and password or visit Student Moodle Help.

myCSUNsoftware

For frequently asked questions, visit the myCSUNsoftware page.

myCSUNtablet

For frequently asked questions, visit the CSUNtablet page.

myNorthridge Portal

Q: How do I access the myNorthridge Portal for the first time?
If you have been admitted to CSUN and have not already accessed the myNorthridge Portal, you need to activate your account. Locate your CSUN user ID and password on the "Activate CSUN Username and Password" letter sent to you by Admissions and Records. If you follow the account activation process, you will be brought to the Portal.

Q: When does maintenance take place?
A: Wednesdays from 8:00pm through midnight and once a month on Sundays from 12:00am through 6:00am. During these times, access may be intermittently unavailable. 

Q: Where can I find how-to guides on using the myNorthridge Portal and SOLAR? 
A:  Visit SOLAR Support and go to Information for Students on the top left-hand corner of the page.

 

Remote Access & VPN

Q: How can I access CSUN's computing resources from an off-campus location?
A: Most resources such as the myNorthridge Portal, and Gmail can be accessed via an internet browser. Others, such as the UDrive and WebDrive require a Virtual Private Network (VPN) connection. The VPN creates a secure connection called a "tunnel" between your computer and the campus network.

Q: I am repeatedly being prompted for my CSUN User ID and Password when I try to connect. Why is this happening?
A: Make sure you are using your correct User ID and Password. To verify this information, view the CSUN User ID and Password Instructions. If you continue to have difficulties, contact the IT Help Center.


Q: When I try to connect to the VPN, I receive the message, Initializing the connection. However, after a while, I am simply back at the connection screen where I get a disconnected message. Why does this happen?
A: To ensure that you have entered the correct information, go to the VPN connection that you have already created and select Modify. From the configuration screen, ensure that the Host value is set to vpn.csun.edu and that the Group Authentication name and password are set to csun-vpn. If you continue to have difficulties, contact the IT Help Center

Q: I receive an error message indicating that the VPN software is Unable to contact the security gateway.
A: Close the VPN and restart your computer. In most cases, this will resolve the issue; if it does not, contact the IT Help Center.

Security

Q: How can I protect my CSUN campus account?
A: The number one way to keep your CSUN account safe is to never give your CSUN password to anyone, including family and friends. Second, when using public computers to connect to campus services such as email or the myNorthridge Portal, always log off the computer before walking away. Finally, never download and install software from unknown/un-trusted sources, and only visit trusted web sites. If you believe that your CSUN password has been compromised, immediately change your password and contact the IT Help Center.

Q: How do I obtain Antivirus software for my computer?
A: Symantec Anti-Virus is available for students, faculty, and staff at no additional cost. Visit the CSUN Software Downloads page and sign in with your CSUN user ID and password. You will see Symantec Anti-Virus Corporate Edition available for downloading to a PC or Mac.

Q: Which software programs help combat spyware?
A: We recommend installing Spybot–S&D or Lavasoft Ad–Aware.

Q: What is a STOP security plate? How do I obtain one for my laptop?
A: For $10.00, a STOP security plate is the most cost–effective, anti–theft and recovery product available. Whether your laptop is lost or stolen, a STOP plate may increase the chances of your laptop being returned to you. For more information, view the STOP Program flyer.

Q: Will my STOP security plate ever expire?
A: No. Once registered, the STOP plate will help protect your device for life.

Q: Will CSUN ever ask me for personal information via email?
A: No. Any email message asking for personal information such as user IDs, passwords, birthdates, and social security numbers is likely to be a phishing scam. Often, phishing scams will look like they're from banking institutions and other trusted organizations (such as the CSU). If you receive one of these messages, delete it immediately and never respond. Learn more.

Software/Hardware Discounts

Q: What kind of software/hardware discounts are available to CSUN students?
A: There are several options available to students for obtaining software and hardware for academic and personal use. View the Student Software & Hardware Purchasing page.

SOLAR

Q: What is SOLAR?
A: SOLAR is the name for the administrative applications at CSUN. For students, SOLAR generally refers to the section in the myNorthridge Portal where you can register for classes, view grades, update campus contact information, etc. To learn more about using SOLAR, view Admissions and Records: How To Guides for Students.

Technology Training

Q: Where can I find user guides, tutorials and other resources for software/applications used at CSUN? 
A: Visit the IT Training Guides and Resources page.

UDrive & WebDrive

Q: What is the UDrive?
A: The UDrive is a document/file container that provides limited disk space for campus faculty, staff, and students to store coursework, work files, and research documentation, etc. View access instructions (PC and Mac). 

Q: What is the WebDrive?
A:The WebDrive is CSUN’s environment for hosting web content. View access instructions.

User ID & Password

Q: How do I find my CSUN User ID and Password? 
A: Admissions and Records assigns each student a CSUN user ID and an initial password and this information is listed on your Admissions Acceptance form. This is what you use to set up and activate your campus account. If you have misplaced your user ID and password, contact the IT Help Center for assistance. 

Q: How do I change my CSUN password?
A: Visit the CSUN Homepage and select the Forgot Password link under the myNorthridge Portal Login drop-down menu, or go to Forgot My Password. If this does not work, contact the IT Help Center by phone at (818) 677-1400, or visit Room 33 in the Oviatt Library. For security reasons, the Help Center is unable to reset your password via email.

Wireless

Q: How do I access CSUN wireless?
A: Connect to CSUN's encrypted wireless network, eduroam. This network will require a one-time login using your CSUN email address and will not require a VPN connection for additional security. Learn more.

Q: Where can I access CSUN Wireless?
A: CSUN's wireless connection works throughout the campus. Connections in the parking lots and away from academic or residential buildings my be intermittent.

Q: Which devices are compatible with CSUN's wireless network?
A: Most Wi-Fi capable devices purchased since the last quarter of 2006 are compatible; however, Gaming devices (e.g. Nintendo, PlayStation, Xbox etc.) are not compatible. 

Q: Can I access the wireless network from more than one computer at the same time?
A: Yes.