Information Technology Help Desk

Students – Frequently Asked Questions

Q: How do I connect my laptop to CSUN´s wireless Internet?

A: Set up is easy: Just follow the step–by–step instructions listed in the Wireless Access Guide at http://www.csun.edu/it/training/guides/wireguid.html. If you need additional assistance, please feel free to give us a call at 677–1400, or you can bring your laptop to Rm. 29 in the Oviatt Library.

Q: How do I find my CSUN User ID and Password?

A: Admissions and Records assigns each student a private Username and Initial Password, listed on your Admissions Acceptance form. This is what you use to set up and activate your Campus account and email. If you have misplaced your Username and Password, contact the IT Help Desk for assistance. If you are able to access your Admissions Acceptance form, you can activate your Campus account now by following the instructions on the form.

Q: What do I do if I forgot my Password or want to change it?

A: You can reset your Password yourself or call the IT Help Desk to reset it for you. To reset your Password yourself, go to http://www.csun.edu and click on the “Forgot Password” link located in the MyNorthridge login box. After verifying your identity, the system will prompt you to reset your Password. In just a few minutes, you will have a working Password.

Q: How do I forward my CSUN email to another email account, such as Yahoo or Gmail?

A: Forwarding your mail is easy to do. Simply login to www.csun.edu/webmail and select “Options,” then “Forwarding.” Next, input your preferred email address and click “Start.”

Q: I am not receiving email at my CSUN email box. How can I resolve this?

A: You may be inadvertently forwarding your email to another email account. To check, login to: www.csun.edu/webmail and select “Options,” then “Forwarding.” If an alternate email address is listed for your email box, it will list it here. Simply uncheck the box for forwarding email to resolve this problem.

Q: How do I get anti–virus software for my computer?

A: Please visit MyNorthridge at http://www.csun.edu/ and log–in using your CSUN Username and Password, select the download software link and download Symantec Antivirus. You will be given step–by–step instructions on how to install Symantec´s anti–virus software.

Q: How can I view my college transcripts?

A: Please visit the Admissions and Records web page at: http://www.csun.edu/anr/degreeprogress/transcripts.html for instructions.

Q: What computer labs can I use to write or print a paper?

A: Computer labs are available for reservation during regular University hours. Please consult the Public Lab web page schedule at: http://www.csun.edu/it/computerlabs.html