IT Help Center
Students – Frequently Asked Questions
Q: How do I connect my laptop to CSUN´s wireless Internet?
A: Set up is easy: Just follow the step–by–step instructions listed in the Wireless Access Guide at http://www.csun.edu/it/training/guides/wireguid.html. If you need additional assistance, please feel free to give us a call at 677–1400, or you can bring your laptop to Rm. 33 in the Oviatt Library.
Q: How do I find my CSUN User ID and Password?
A: Admissions and Records assigns each student a private user ID and Initial Password, listed on your Admissions Acceptance form. This is what you use to set up and activate your Campus account and email. If you have misplaced your Username and Password, contact the IT Help Center for assistance. If you are able to access your Admissions Acceptance form, you can activate your Campus account now by following the instructions on the form.
Q: What do I do if I forgot my Password or want to change it?
A: You can reset your Password yourself or call the IT Help Center to reset it for you. To reset your Password yourself, go to http://www.csun.edu and click on the “Forgot User ID” link located under the MyNorthridge login box. After verifying your identity, the system will prompt you to reset your Password. In just a few minutes, you will have a working Password.
Q: How do I get anti–virus software for my computer?
A: Please visit MyNorthridge at http://www.csun.edu/ and log–in using your CSUN user ID and Password, select the download software link and download Symantec Antivirus. You will be given step–by–step instructions on how to install the Symantec anti–virus software.
Q: How can I view my college transcripts?
A: Please visit the Admissions and Records web page at: http://www.csun.edu/anr/degreeprogress/transcripts.html for instructions.
Q: What computer labs can I use to write or print a paper?
A: Computer labs are available for reservation during regular University hours. Please consult the Public Lab web page schedule at: http://www.csun.edu/it/computerlabs.html.