IT Help Center
Faculty – Frequently Asked Questions
Q: Can my students or I send email to a class list from a non–CSUN email address?
A: Currently, Class list(s) can only receive email from CSUN email addresses.
Q: Can I have an auto–generated list which contains the email addresses of select majors, minors, etc.?
A: At this time automated lists are only being created for classes. It is possible that lists such as those you are requesting for majors, minors, etc. will be created automatically in the future, however those lists are not available at this time.
Q: Do I have to use my class lists or can I create my own class lists?
A: Faculty members are not required to use the lists that have been provided. If you prefer to create your own mailing lists, you can use the campus majordomo list service. Information on this service can be found at http://www.csun.edu/it/training/guides/majordomo.html.
Q: Are these class lists the same as the SOLAR email lists located in the Portal?
A: These new class lists although similar in function to the SOLAR email lists within the Portal, use a different system, and the two are not tied together at this time.
Q: What happens if students add or drop my course; will they be added to this class list automatically? What happens if I no longer teaching this course?
A: The list is updated on a daily basis to reflect the current enrollment of your class; so there is no need for you to maintain the list. If you are no longer teaching the course for which you have recieved a notification message, do not worry; the class list will automatically be updated with the current professor.
Q: My CSUN Password is not working and I need to enter grades ASAP! Can you help me?
A: Yes. You can reset your Password yourself or call the IT Help Center to reset it for you. To reset your Password yourself, go to http://www.csun.edu and click on the “Forgot Password” link located in the MyNorthridge login box. After verifying your identity, the system will prompt you to reset your Password. In just a few minutes, you will be able to access the Portal and initiate your grading process.
Q: Due to the quantity of email I receive, I may need to increase my Mail Storage space. Can you help me with that?
A: You can request an increase in your Mail Storage space by emailing a request to the IT Help Center. Quota increases are approved on a case – by – case basis. If you need immediate assistance, please contact the IT Help Center.
Staff Questions
Q: I am having trouble using my CSUN Password. Can you help me?
A: Your Password probably just needs to be reset. You can reset your Password yourself or call the IT Help Center to reset it for you. To reset your Password yourself, go to http://www.csun.edu and click on the “Forgot Password” link located in the MyNorthridge login box. After verifying your identity, the system will prompt you to reset your Password. In just a few minutes, you will have a working Password.
Q: How can I access my campus voice mail when I am off–campus?
A: Just follow these easy steps to access your voice mail:
- Dial: (818) 677–6500. Once connected, press the star (*) key.
- After the prompt, input your 4–digit campus phone extension, and then press the pound key.
- Input your voice mail password, and then press the pound key ( # ) again.