Information Technology Help Desk

Faculty – Frequently Asked Questions

Q: Can my students or I send email to a class list from a non–CSUN email address?

A: Currently, Class list(s) can only receive email from CSUN email addresses.

Q: Can I modify my class lists to include non–CSUN email addresses?

A: In the future, you will be able to view and modify these automatically created class lists to include other email addresses, however this is a feature that is not available at this time.

Q: Can I have an auto–generated list which contains the email addresses of select majors, minors, etc.?

A: At this time automated lists are only being created for classes. It is possible that lists such as those you are requesting for majors, minors, etc. will be created automatically in the future, however those lists are not available at this time.

Q: Do I have to use my class lists or can I create my own class lists?

A: Faculty members are not required to use the lists that have been provided. If you prefer to create your own mailing lists, you can use the campus majordomo list service. Information on this service can be found at http://www.csun.edu/it/training/guides/majordomo.html.

Q: Are these class lists the same as the SOLAR email lists located in the Portal?

A: These new class lists although similar in function to the SOLAR email lists within the Portal, use a different system, and the two are not tied together at this time.

Q: What happens if students add or drop my course; will they be added to this class list automatically? What happens if I no longer teaching this course?

A: The list is automatically updated on a weekly basis (until census) to reflect the current enrollment of your class; so there is no need for you to maintain the list. If you are no longer teaching the course for which you have recieved a notification message, do not worry; the class list will automatically be updated with the current professor.

Q: My CSUN Password is not working and I need to enter grades ASAP! Can you help me?

A: Yes. You can reset your Password yourself or call the IT Help Desk to reset it for you. To reset your Password yourself, go to http://www.csun.edu and click on the “Forgot Password” link located in the MyNorthridge login box. After verifying your identity, the system will prompt you to reset your Password. In just a few minutes, you will be able to access the Portal and initiate your grading process.

Q: I receive a lot of SPAM in my email account. What can I do to reduce the amount of SPAM I receive?

A: SPAM is a problem that has increased over the years and is not likely to go away in the near future. However, there are certain steps you can take to reduce or limit SPAM coming in to your mailbox. Please refer to the document on “SPAM Control” in the Email Basic User Guide at: http://www.csun.edu/it/training/guides/emailguid.html.

Q: Due to the quantity of email I receive, I may need to increase my Mail Storage space. Can you help me with that?

A: You can request an increase in your Mail Storage space by emailing a request to the IT Help Desk. Quota increases are approved on a case – by – case basis. If you need immediate assistance, please contact the IT Help Desk.

Staff Questions

Q: I am having trouble using my CSUN Password. Can you help me?

A: Your Password probably just needs to be reset. You can reset your Password yourself or call the IT Help Desk to reset it for you. To reset your Password yourself, go to http://www.csun.edu and click on the “Forgot Password” link located in the MyNorthridge login box. After verifying your identity, the system will prompt you to reset your Password. In just a few minutes, you will have a working Password.

Q: I receive a lot of SPAM at my campus email account. Do you have any suggestions on how to reduce the amount of SPAM I receive?

A: SPAM (i.e. unsolicited email)is a problem that is not going to go away but there are many things you can do to reduce the amount of SPAM you receive. Please refer to the article on "SPAM Control" in your Email Basic User Guide at: http://www.csun.edu/it/training/guides/emailguid.html

Q: Due to the amount of email I receive, I may need to increase my email storage space. Can I get help with managing my mailbox?

A: Email users on Webmail can increase their mail storage space by sending a request for a quota increase to the IT Help Desk.

Q: How can I access my campus voice mail when I am off–campus?

A: Just follow these easy steps to access your voice mail:

1. Dial: (818) 677–6500. Once connected, press the star (*) key.
2. After the prompt, input your 4–digit campus phone extension, and then press the pound key.
3. Input your voice mail password, and then press the pound key ( # ) again.