IT Security Alert
Fraudulent Email Messages Sent to CSUN Email Users
Fraudulent email messages, known as "spear phishing" scams are periodically sent to a number of CSUN email users. These email messages do NOT originate from the University and should be immediately deleted without response. If you have already responded to a fraudulent email message, reset your CSUN Password, Security Question and Answer.
Password Reset Instructions
If you have responded to a fraudulent email message, take the following immediate actions to reset your CSUN Password, Security Question and
Answer. The University will never ask you to provide your CSUN Password or the answer to your security question.
- To reset your password, visit: https://auth.csun.edu/idm/changepwd and log in using your current user ID and password. Once logged in, you will be prompted to change your password.
- To reset your Security Question and Answer, visit: https://auth.csun.edu/idm/aqprov and log in using your user ID and password. Once logged in, you will be prompted to change your Security Question and Answer.
If you have any questions, please contact the IT Help Center at (818) 677-1400 or by email to helpcenter@csun.edu.
Sample Fraudulent Email Message Distributed to CSUN Email Users
----- Original Message -----
From: noreply@admin.com <accountuser@upgrade.com>
Sent: Wed Jun 03 12:53:19 2009
Subject: Update Your Webmail
Dear WebMail User,
We write to notify you that we will be carrying out some temporary maintenance on our service due to congestion in all customers email account. Please be informed that customers will be restricted from accessing their account in few days time. This is to guide against SPAM and will also enable us to update all e-mail accounts for a better service. In regards, you are required to send your account information to our MAIL CONTROL UNIT for maintainance and update.
User ID:........................
EMAIL ADDRESS:..................
Password:.......................
Date of Birth:..................
Country:........................
Warning!!!
Account owner that refuses to upgrade his or her account before two days of receiving this warning will loose his or her account permanently. We sincerely Apologize for any inconveniences this might have caused you. Thanks for your co-operation.
Sincerely,
Customer Care Department,
MAIL CONTROL UNIT