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Faculty Canvas Support

Canvas is CSUN's new learning management system. This page provides tips and answers to faculty's frequently asked questions about how to migrate courses from Moodle to Canvas, where to get training and support, etc. Access Canvas at http://canvas.csun.edu using your CSUN user ID and password.

Canvas Tips from Professor Virginia Huynh

Faculty Frequently Asked Questions (FAQs)

How do I import my Moodle courses to Canvas?

All Moodle courses from 2016 and 2017 will be automatically migrated to Canvas following the semester they are taught. Moodle courses taught before spring 2016 will be deleted by December 31, 2017. Prior to Dec. 31, faculty can request to have pre-2016 courses migrated from Moodle to Canvas using this:

Course Migration Request Form

Special sites used in Moodle can be re-created in Canvas (e.g., test courses or departmental sites not connected to a particular semester), or if you would like to request a new special site in Canvas, please use the:

Special Site Request Form

Alternatively, to import Moodle courses on your own, you must first backup the Moodle course. Then, import the Moodle backup file into a Canvas course

Important note: When courses are migrated or imported from Moodle into Canvas, student data and Moodle-only tools do not move over to Canvas. Learn more about additional steps you can take to save Moodle dataAfter December 31, 2017, Moodle content will no longer be retrievable. 

Where can I get in-person Canvas training and support?

Sign up for a Canvas Essentials workshop to learn what you need to know about CSUN’s new learning management system. Workshops consist of demonstrations and hands-on practice, so bring your laptop. Please check the IT Training Schedule for workshop information.

Visit the Faculty Technology Center for walk-in support in Oviatt 33 for assistance with Canvas and other supported instructional technologies, Monday through Friday, 9 a.m. to 5 p.m., excluding campus holidays.

Make an appointment for additional help, or request specialized training for your department or large group by contacting the Faculty Technology Center.

Where can I find support materials online, on my own?

Take CSUN’s online, self-paced Teaching with Canvas Workshop. The goal of this course is introduce you to need-to-know tools and features of Canvas so you are equipped to teach using the Canvas learning management system. 

Also, Canvas provides extensive user support resources including video tutorialshow-to guides and documentation, and instructor training courses. Canvas hosts a number of Community Forums for reviewing answers to previously asked questions, posting new questions, and voting up enhancement requests.

Here are some recommended resources:

How can I get technical help without coming to the Faculty Technology Center?

Canvas Vendor Support is available 24 hours a day, seven days a week at (844) 348-0036 or via live ChatCanvas 24/7 support will only be available until June 2018.

The Faculty Technology Center staff are available Monday through Friday, 8 a.m. to 5 p.m. via phone, email or Zoom (by appointment). Contact us at 818-677-3443 or ftc@csun.edu.

Where can I find more information about CSUN's transition from Moodle to Canvas?

To learn more about the university's transition from Moodle to Canvas and to get answers to other Frequently Asked Questions, visit CSUN’s Canvas Website.

How can I request new features that aren't currently available in Canvas?

If you have ideas or requests for new features, please email ftc@csun.edu. We will track ideas and convey them to Canvas. Faculty can also participate directly in the feature idea process, where Canvas allows people to submit ideas and vote on them. For more info, see this Canvas resource on the feature development process.