Date: Friday, September 12, 2014
Subject: CSUN Faculty and Staff Alert
CSUN email delivery to several CSUN faculty and staff mailboxes, including your mailbox, was temporarily disrupted yesterday, Thursday, September 11 2014 between 4:00am and 9:45 am. Consequently, messages sent to your CSUN email account between those hours may have been delivered to a sub-folder under your email account named "Sync Issues/Server Failures," instead of your Inbox. To view these messages, please follow the instructions included below.
(If you typically use an email program such as Outlook, please follow the instructions below to use Webmail to access these files.)
Internet Explorer
- Click Here To Read (link has been removed)
- On the left side of the screen, locate and expand a folder titled Sync Issues
- Select the Server Failures folder. The mail in this folder is the undelivered mail
- If there is mail in the Server Failures folder, move it to the Inbox (select and drag)
- Repeat step 4 if there is more than one page of email, until all the email has been moved to the Inbox
All Other Browsers (Outlook Web Access Light)
- Click Here To Login (link has been removed)
- On the left-side of the screen, select "Click to view all folders"
- Select the Server Failures folder beneath Sync Issues and select the Green Arrow adjacent to the drop-down menu
- Put checkmarks next to all messages you want to move, or checkmark the box at the top to Select All messages on the screen
- Click the Move button at the top of the screen, and then select Inbox as the destination, and click Move
- Repeat steps 4 & 5 if there is more than one page of email, until all the email has been moved to the Inbox
If you are unable to locate these emails or need further assistance, contact the IT Help Center by phone (812-677-1400), online (http://techssupport.csun.edu) or in person (Oviatt Library, Room 33).