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> CSUN Home > Information Technology > CSUHDLC Home > Conference Presentations

2008 CSU Help Desk Leadership Conference

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Vendors

  • BMC Remedy
  • Dell
  • Extron Electronics
  • FrontRange
  • HP
  • LANDesk
  • Lenovo
  • Numara Software
  • RightAnswers

Sponsors

  • Help Desk Institute
  • Lenovo

Conference Presentations

Materials presented at the conference are available from the presenters. If you would like copies of the presentations click the link below the presentation title. Please note that clicking these links will take you away from the CSUHDLC website.

Conference Presentations

Gather & Use Metrics Effectively

Presented by: Dan Olsen, CSU, Long Beach

Presented on: Thursday April 17, 2008 10:30 am

Executive Overview of ITIL Best Practices for Service Desk Management

Presented by: Pete McGarahan, Founder and President McGarahan & Associates

Presented on: Friday April 18, 2008 9:00 am