Procedures for Handling Complaints
- Complaining parties are encouraged to personally contact the president of the fraternity or sorority involved to seek a resolution. Names and telephone numbers of the fraternity and sorority presidents are available in the office of Student Development and Matador Involvement Center.
- If the fraternity or sorority fails to resolve the problem to the satisfaction of the complaining party, if the problem is serious or reoccurring in nature or if the problem involves several fraternities and/or sororities, the complaint should be referred to the Greek Life Advisor/ Activities coordinator in the office of Student Development and Matador Involvement Center.
- An effective complaint summarizes the incident, including: a description , date time , place, fraternity/sorority involved, names of the participants (if known), number of participants, estimated damage, witnesses, probable cause and historical information (if offense is repeated). It is often helpful to suggest alternative methods for a lasting resolution to the problem.
- When a complaint is received at the Housing and Residential Life Office, the president of the accused fraternity/sorority will be notified. Unless the complaint is a minor, routine matter, an informal conference will be scheduled with the accused fraternity/sorority and the appropriate judicial officer and advisor. The purpose of the informal conference is to assess the possibility of immediate solutions and the need for judicable action.
- Judicial matters involving fraternity chapters are normally referred to the Interfaternity Council Judicial Board (see Appendix A, Section F, IFC Judicial Procedures). Judicial matters involving sorority chapters are normally referred to the Panhellenic Judiciary Committee (Panhellenic judicial procedures are outlined in Article IV of the Panhellenic Association). Judicial matters involving individuals are normally referred to the University Coordinator Student Discipline. Action by the coordinator of Judiciary Procedures may run concurrently with action by the IFC Judicial Board or Panhellenic Judiciary Committee; one type of judicial action does not necessarily affect the other.
- All judicial action is subject to review by the Vice President of Student Affairs.