Crisis Management and Emergency Response Plan

There are several recommended steps to follow in the event of a tragedy, with some additional steps to follow in the event of a death of one of your members. In emergency situations, it is critical that you react calmly. The success of these plans depends on thoughtful and cooperative responses by all residents and members.

1. WHO IS IN CHARGE DURING AN EMERGENCY / CRISIS?
Be certain that each person in your chapter knows that you as president are in command of every emergency situation involving serious injury or death. In your absence, have a ranking order of officers established and be sure they know where to find the written procedure. You should already have arranged with your Chapter Advisor and Housing Corporation President as to how they are to be notified.

2. IF A TRAGEDY OCCURS.
If a tragedy has occurred within your chapter, close the house at once. You cannot give instructions if your members are leaving and strangers are entering. Permit only appropriate officials to enter.

3. EMERGENCY PHONE CALLS TO MAKE AND NUMBERS.
You need to make several phone calls immediately. Briefly and calmly explain the situation so that appropriate emergency personnel (police, fire, ambulance) can respond.

1st:
Local emergency 911
CSUN local emergency numbers and/or Campus phones- 9911 Pay Phones- 911 CSUN Campus Police On-campus- 2111 Off-campus- 677-2111
If the emergency situation is a fire 911 Do not hesitate to call CSUN Police regardless of the situation.

2nd: Call your CSUN Greek Advisor Jamison Keller
Campus (818) 677-5111 Cellular (818) 359-2110
I will discuss the situation with you and in all serious cases will be at the chapter location in a matter of minutes. Always call if you are in doubt as to whether a situation is serious or not.

3rd: Call your (Inter)National Fraternity/Sorority Administrative Office _____________
Call your Chapter Advisor _____________
Call your House Corporation Board President _____________

4. INFORMING MEMBERS / MAKING PUBLIC STATEMENTS.
Assemble your members in a group. Depending on the situation, out-of-house members may need to be called in for a meeting. It is important that all members remain calm during the crisis. Explain to them that there is an emergency situation and that the house is closed. Ask them to cooperate in halting outgoing phone calls until the situation is under control. Do not discuss the situation until a CSUN Staff Member, Chapter Advisor, or House Corporation President arrives.

Instruct your members to make no statements to anyone other than University Personnel or Fraternity/Sorority officials. As the president, you make any appropriate statements to the media after the situation is under control and you have discussed the content of your statement with university and fraternity/sorority officials. Make sure, however, that all members know what your prepared statements will be.

In any emergency, use extreme tact and caution in your actions and statements to members, the media and others. Where possible litigation may follow, be extremely cautious about jumping to conclusions or speculation.

5. WHEN A MEMBER IS INJURED, BECOMES SERIOUSLY ILL, OR DIES.
Do not notify parents or family members. In the event of a serious accident or illness, the medical personnel will notify parents and advise them of the student's physical condition. In the event of a death, the appropriate law enforcement or university official will notify parents.

If the situation is a death outside the house, do not make an announcement until a university official or your chapter advisor has arrived to help. Be very careful about this information. If the member was living in the house, do not move any of the deceased student's personal possessions. Since most members share a room, you may want to move the roommate somewhere else temporarily. You should contact the family after they have been appropriately notified, to offer sympathy on behalf of the chapter and ask what their wishes are in regard to gathering the member's possessions. If the family desires to pack the member's belongings, have empty boxes available and offer to help. Be aware that this is a difficult time for the member's family and they may want/need privacy.

In the case of serious injury or illness, find out the visitation wishes of the family and coordinate this with chapter members. Always respect the wishes and desires of the family.

6. IF A MEMBER ATTEMPTS SUICIDE.
In the case of a suicide attempt, with or without serious injury, do not assemble members or call parents. Contact university personnel or your chapter advisor to discuss the situation and welfare of the member.
Suicide Prevention Hotline (24 Hours) 1-800-827-7571

7. SELECTED CAMPUS RESOURCES.
During times of crisis or tragedy within a fraternity/sorority, individual and group counseling is strongly recommended. There are several campus resources available to assist your chapter in crisis situations. Do not hesitate to call for help.

CSUN Counseling Services (818) 677-2366
CSUN Helpline (operates daily 6 p.m. to midnight) (818) 349-HELP (A telephone crisis intervention service for listening, information and referrals)
CSUN Interfaith Council (818) 677-6300

8. EMERGENCY RESPONSE PLAN IN THE EVENT OF AN EARTHQUAKE, CIVIL DISTURBANCES AND NATURAL DISASTER.
In the event of a building or structure emergency affecting a fraternity/sorority, residents should agree in advance on an outdoor meeting place away from the structure if evacuation is necessary. If off-campus areas must be evacuated, emergency coordinators/rescue teams may be available to assist you. If teams are unavailable, residents should follow a predetermined route to campus, walking together in groups. Watch for downed power lines and fallen debris. The designated disaster assembly area for fraternity/sorority members is: any safe open campus parking area. At these sites, further instruction and assistance will be provided by campus personnel. If temporary shelter is necessary, residents will be instructed on designated locations.

9. CAMPUS EVACUATION ROUTE IN A DISASTER SITUATION.
If an area wide disaster impacts the campus community, follow designated evacuation routes or Emergency Coordinators if present (wearing emergency vests) on campus.

10. ROLE OF FRATERNITY / SORORITY.
In any major emergency, special teams will respond quickly to off-campus areas if possible. If resources are scarce, groups must be prepared to cope with their problems for a time. The fraternity/sorority will be responsible for coordinating the response to the emergency until help arrives, using resources on hand. Each fraternity/sorority location should have an emergency plan for this purpose including: emergency checklist, identified evacuation routes and outdoor meeting place, access/cut off of gas and water valves, extra bottled water and emergency kit/supplies.

11. EMERGENCY INFORMATION.
In the event of a major emergency, an Emergency Public Information Center will serve as the primary source of emergency information about the campus. A CSUN Emergency Hotline will be activated and carry critical information about the campus, academic schedules and closures. Information will also be provided to local A.M. radio stations as well as the Emergency Broadcast System (EBS).

For more information on CSUN emergency procedures and disaster preparedness, call Environmental Health & Safety at (818) 677- 2401.