Hearing and Seeing the Customer Experience

Session Information

Session ID
OTH-029  
Date & Time
Wednesday, February 27, 2013 - 4:20 PM PST  
Location
Manchester H, 2nd Floor  

Session Description

Track/Topic: Other

Session Type: General Track

We talk about the law, but there is a new lens that is more important than any law. The voice of the customer.

Presenter(s)

  • Jenny Lay-Flurrie
    Microsoft

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