- Session ID: OTH-029
- Title
- Hearing and Seeing the Customer Experience
- Track
- Other
- Abstract
- We talk about the law, but there is a new lens that is more important than any law. The voice of the customer.
- Location
- Manchester H, 2 Floor
- Date & Time
- Wednesday, February 27, 4:20 PM PST
- Author(s)
- Jenny Lay-Flurrie
Microsoft