2003 Conference Proceedings

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Stuart Hay
The Conover Company
4935 Santa Cruz Ave.
San Diego, CA 92107
Phone: (619) 794-5180
Email: StuartHay28@cox.net

Emotional Intelligence is a learned ability to identify, experience, understand, and express human emotions in healthy and productive ways. Emotional Intelligence skills are primary factors of motivation and the gateway to lifelong learning and high levels of achievement. Research worldwide indicates that emotional intelligence skills are essential to all learning. With this in mind, we developed a software program that assesses emotional intelligence. The program also interprets the results and assigns learning activities tailored to the needs of the individual.

The Personal Skills Map is the core assessment tool used in the program. It is designed to identify emotional intelligence in order to assist users to be more successful at life, school, and work. It is also designed to identify and remove defensiveness to change as well as to create a "buy-in" attitude that makes personal change and growth possible. The Personal Skills Map assessment approach is a positive and person-centered guide that suggests possible directions for skills training and learning experiences fostering healthy personal growth and development.

Emotional intelligence concepts can be applied to anger management counceling. Violent behavior is the result of a stressful event that triggers an individual's inability to control his or her anger. Our Anger Management Program offers a practical approach to decreasing the trend of violence in communities and schools. It provides a positive way of looking at developing a health personality and the problem of anger management.

It is very important to manage stress in order to control anger. Stress is usually the trigger for anger. Empathy, the ability to put oneself in someone else's shoes, is a key component in controlling one's anger. Assertion is a powerful emotional skill that helps a person to communicate more effectively, honestly and appropriately. It is the opposite of aggression (anger) or deference (fear). Finally, change orientation includes the degree to which a person is motivated and ready for change. The results of the assessments in this program are a realiable predictor of an individual's potential for success through training.

The foundation and frameworks of The Emotional Intelligence Profile are based on the research and work of Dr. Darwin Nelson and Dr. Gary Low. For over 25 years they have studied, researched and worked with the emotional and personal skills essential for achievement, career success, and a healthy orientation to life. The Personal Skills Map is the center of their research.

The Emotional Intelligence Profile can help develop healthy relationships and interpersonal communications (interpersonal assertion, interpersonal aggression-anger control, interpersonal deference-fear control), improve personal leadership (interpersonal awareness, empathy, decision making, sales orientation/leadership), increase self-management in life, school and career (drive strength/motivation, time management, commitment ethic, change orientation), enhance intrapersonal development (self-esteem, stress management, physical wellness), and help individuals recognize potential problems (interpersonal aggression-negative emotional anger, interpersonal deference-negative emotional fear), and anxiety and dissatisfaction with self or current level of emotional skills (change orientation). These three potential problem areas (aggression, deference and change orientation) can serve as early warning alarms.

When people are able to identify and recognize potential problems in a timely manner, they can use this much needed information in a skilled and productitve way to improve emotional intelligence. At the same time, they can open themselves up to learn new skills, adapt to change and develop a healthy outlook on life.


Low, Gary and Nelson, Darwin. "Building Healthy Students, Schools, and Communities: Achieving Excellence in Education through Emotional Intelligence" San Antonio, TX: An invited paper presented at the Third Annual Partnership Conference, convened by the Texas Education Agency, Texas A&M University System, and Sid W. Richardson Foundation. 1999

Low, Gary and Nelson, Darwin. "Emotional Intelligence: The Key To Achievement, Retention, Career Excellence, and Leadership". South Padre Island, TX: A paper presented at the annual meeting of the Texas Association of College and University Student Personnel Administrators. 1999

Low, Gary, Nelson, Darwin, and Supley, Michael. "Exploring and Developing Emotional Intelligence: An Adult Learning Model". Corpus Christi, TX a paper presented at the Annual Conference of the Commission on Adult and Basic Education. 1998

Weisenger, Hendrie. Emotional Intelligence at Work. San Francisco, CA: Jossey-Bass Publishers. 1998

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