2002 Conference Proceedings

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Educational CART and captioning -- The future is remote!

Philip A. Hyssong
Caption First, Inc.
3238 Rose St.
Franklin Park, Il 60131

Communication has become a complex concept in the new millennium. Educational lecture delivery is becoming equally complex. Big business is moving towards e-business and telecommunications support. It is time to bring the knowledge learned by business to the classroom. Harnessing the Internet to utilize its far-reaching potential and instantaneous method of delivery has been a major focus of the CART and captioning industry.

Major factors effecting CART support in higher education include cost, availability, stigma and complexity. Through remote CART services, disability resource offices can lower their cost for accessibility services. Avoiding on-site minimum charges can lower cost. Most vendors will waive their minimum charges if the CART provider does not have to travel to the location. Additional costs for parking or daily meal expenses are also negated. In addition, disability offices can solicit bids from multiple sources. They no longer are forced to the use the service provider with a monopoly in their geographic area.

CART writer availability increases due to the fact that the actual physical location of the writer becomes a non-issue. In fact, the writer pool can substantially increase on jobs typically hard to cover. For example, a class, which takes place at 5p Eastern Standard Time on Friday's, is more easily covered by a West coast writer where it is only 2p.

Through remote services, students with hearing loss no longer need to be embarrassed by having a person, usually resembling one of their parents, sitting beside them drawing attention to their disability. Students have terminated services due to the intrusion felt when utilizing a CART provider. Remote services give the student the opportunity to more fully mainstream into the classroom setting.

A major problem with educational CART and captioning is the frustration and burnout levels of the providers. Elements leading to this state include the complexity of schedules, cancelled classes, moved classrooms and campus directions. Through the use of remote services, these problems become a mute.

Presentation participants will have the opportunity to see a live demonstration of remote CART. And participate in a discussion regarding the future of CART, which includes a completely wireless environment.

Participants will leave this session with the necessary tools to implement remote CART relationships that will benefit the educational triad of the student, professor and CART writer.

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