Knowledge Management

• Program Director: Tyler Blake
• Program Manager: Barbra L. Frye
• Program Faculty Coordinator: Tracey Wik
• Bookstore Complex (BC) 200
• (818)-677-6404
• tsengcollege.csun.edu/kmdl/

Faculty

• Cynthia Cheng-Correia
• Allan G. Crawford
• Abe Feinberg
• Kent A. Greenes
• JR Growney
• Karen K. Johnson
• Paul Krivonos
• Mike Prevou
• Kiho Sohn
• Tracey Wik
• Melanie Stallings Williams
• Mary S. Woodley

Program

Graduate Degree offered

• Master of Knowledge Management (MKM)*

*Mode of instruction for this program is online distance learning only.

Careers

Graduates from our MKM program will be very successful in securing choice knowledge management roles. A significant percentage of the initial cohort students are being sponsored by their employers in order to prepare them for more advanced work. The sponsoring organizations are from a variety of industries including aerospace, biotechnology, financial services, energy production, engineering and manufacturing as well as branches of the U.S. government.

Career opportunities for MKM graduates are similarly broad. As companies deal with breakthroughs in technology, accelerating retirements of senior employees, and the increased challenge of globalization – all of which change the nature of organizations – knowledge management becomes ever more crucial to developing new and effective processes. Because knowledge management is an interdisciplinary field, the MKM degree program prepares students to work across traditional departmental boundaries to collaborate with a variety of important stakeholders in organizational settings.

Academic Advisement

Initial application advisement is carried out by the program manager; once admitted into the MKM program, student advisement is carried out by the program’s Faculty Coordinator and is available throughout the year online.

Student Learning Outcomes of the Graduate Program

Graduates of the CSUN Master of Knowledge Management program will:

1. Acquire an in-depth understanding of past and present knowledge management practices in the organizational context and have an ability to anticipate future trends in the KM field.
2. Acquire an understanding of how knowledge is distinguished from information.
3. Understand how people and organizations use and interpret knowledge.
4. Understand how organizations effectively identify, acquire, capture, organize, share, use, reuse, and leverage (tacit and explicit) knowledge to achieve goals.
5. Demonstrate how to develop and implement knowledge management strategies, systems, and communities of practice in the organizational context.
6. Demonstrate an understanding of how knowledge management technologies are applied in an organizational context.
7. Understand how the commitment to the creation, preservation, retention, access, and advancement of knowledge is critical to an organization’s success and longevity.
8. Acquire and demonstrate the analytical, strategic thinking, and communication skills that are essential to creating and maintaining a successful KM program.

Requirements for Admission to the Program

You must provide verification that you have satisfied all of the following:

At least one of three degree requirements:

• a. A Bachelor’s degree from an accredited college or university with a Grade Point Average (GPA) of 3.00 or higher; or
• b. A Bachelor’s degree from an accredited college or university with a GPA of 2.5-2.99 AND a passing score (50th percentile or higher) in the verbal section of the Graduate Record Examination (GRE);
• or c. A master’s degree from an accredited college or university.
• Successful completion of a university-level course in Statistical Probability and Interpretation, or comparable on-the-job training.
• Two to five years (or more) work experience in an organizational setting.
• Appropriate computer equipment and software that at least meets the minimum technical requirements listed on the program site: http://tsengcollege.csun.edu/kmdl/requirements.htm
• For International Students: If you do not have a bachelor’s degree from a post- secondary institution where English is the principal language of instruction, you will need to take the Test of English as a Foreign Language (TOEFL). A minimum score of 550 on the paper exam or 213 on the computer-based exam is required for application.
• A short phone interview may be conducted with each applicant to clarify application information.

Special requirements

All students in the MKM program must attain classified status. Students must apply for departmental classification by filing a formal program. This must be accomplished prior to completing 12 units of credit. All students must obtain a passing score on the Upper Division Writing Proficiency Exam (UDWPE). The Program Manager will serve as a resource to assist all admitted students in completing their classification forms and the UDWPE.

Graduation Requirements

To earn a Masters of Knowledge Management, students must

1. Maintain a Grade Point Average of 3.0 or better throughout the program.
2. Attain a passing score on the Writing Proficiency Exam.
3. Complete each required course with a grade of B or higher.
4. Apply to graduate by submitting the Master’s Degree and Diploma Application to Admissions and Records (students will receive assistance with this from the program manager).

To see the full list of requirements for applying to the program, please go to the program website: http://tsengcollege.csun.edu/kmdl/apply_now.htm

Requirements for the Master of Knowledge Management Degree

• KM 610 The Information and Knowledge Professional in the Information World (3)
• KM 642 Knowledge Management (3)
• KM 630 Information Needs and Learning for Knowledge Workers (3)
• KM 633 Communication in the Knowledge Environment (3)
• KM 650 Knowledge Management Technologies (3)
• KM 620 Information Organization in the Knowledge Management Environment (3)
• KM 643 Competitive Intelligence (3)
• KM 611 Policy, Law and Economics of Knowledge Management (3)
• KM 641 Information Access and Online Searching (3)
• KM 631 Management of Information and Knowledge Services (3)
• KM 632 The Knowledge Management Business (3)
• KM 690 The Capstone Experience (3)

Total Units Required for the Degree: 36