Membership cards take 7-14 business days to be mailed. If it has been that long and you have not received your card, please call our office to confirm your address.
Alumni Membership FAQ's
1. How long will it take to receive my membership card?
2. I need a proof of membership. What do I do?
Most companies will accept the confirmation email you should receive after signing up. If you did not receive a confirmation email, check your spam folder. If it is not there you can email us at after 48 hours of signing up (it takes 48 hours before we can see your payment) and we will email you a proof of membership.
3. How long before I can use the Student Recreation Center?
It will take 5-10 business days before you are in the gym's system and they will allow you to sign up with them. Best practice: Wait until you receive your card and then you are good to go.
4. Do I have to pay to park on campus? How?
Everyone must pay to park on the CSUN campus. All persons using CSUN parking facilities are to park in designated parking areas and spaces and must purchase the appropriate parking permit before parking in designated areas and spaces. You may either buy a daily pass at an information booth, or pay by space or metered parking in Parking Lot B5 and Residential Parking Areas. All parking information can be found on the Parking & Transportation Services website.
5. Can my child (under the age of 18) join the Alumni Association, and the Student Recreation Center, with me?
Only those 18 and older can sign up to use the SRC individually. Children under 18 can sign up at the SRC as a dependent (as long as a parent or guardian signs up as well). There are specific dependent hours and rules at the SRC. Please review these before making a decision.
6. How long before I can use the Career Center?
You must wait 48 hours for your membership to process and then you can go into or call the Career Center. The Career Center can call our office to confirm your membership. They will also accept your proof of membership or confirmation email.
7. How long before I can use the Oviatt Library?
You must wait 48 hours for your membership to process and then you can access the library. The library can call our office to confirm membership. They will also accept your proof of membership or confirmation email if you cannot wait until your card arrives. Please see our list of Oviatt Library benefits you will and will not have with your membership.
8. How can I receive a refund on my membership?
Refunds on alumni memberships will be allowed within 30 days of purchase and will take a minimum of 2 weeks to process. Please call us at 818-677-2786 or email us at firstname.lastname@example.org to request a refund.
9. Can I add my spouse/partner to my Single Annual Membership?
If you signed up in the last 3 months you may either mail us a check for the $10 difference, or call us and we can take your credit card information over the phone. If you did not sign up in the last 3 months you will have to wait until your renewal date in order to upgrade to a Joint Annual Membership for $50.
10. Can I add my spouse/partner to my Single Lifetime Membership?
Yes, you may either mail us a check for the $100 difference, or call us and we can take your credit card information over the phone.
11. Is my membership tax-deductible?
10 percent of all Alumni Association memberships are tax deductible and are specifically designated to support scholarships for CSUN Students.
12. Is joining an Alumni Chapter free, or do I have to pay an additional fee? Can I join 2 chapters?
Joining an alumni chapter is free with your alumni association membership. You will have the option to select a chapter when signing up.
You can only select one chapter when signing up (your primary chapter), however if you would like to receive information from multiple chapters, you can register to create a profile on our website and subscribe to any additional chapter you would like communication from. Registration on our website is only available to CSUN alumni and/or Alumni Association members. For assistance please contact our office at 818-677-2786.
13. I have a recurring Lifetime Membership payment and need to update my credit card information. Who do I contact?
Please call the Donor & Member Services office at 818-677-7330 to update your credit card information.
14. Do I need to log in to see all the membership information on the alumni website?
No. The only reason you would need to log-in to our website is to access our alumni directory. The alumni directory is made up of only CSUN alumni who have chosen to put their personal and/or professional information online. If you are interested in having access to our alumni directory you can sign up here if you are a current alumni association member, and here if you are not. Alumni members get higher access to the alumni directory. To learn more about your access rights visit the alumni directory page.