Chapter 1

Managing in a Dynamic Environment

Managers and Management 

What is an Organization?

What is a Manager?

What is Management?

Types of Managers

What Managers Do.

General Managerial Functions

Levels of Management  

Managerial Competencies

What it Takes to be a Great Manager

Communication Competency 

Planning and Administration Competency

Teamwork Competency

Strategic Action Competency

Global Awareness Competency 

Self-Management Competency 

Exploring Your Managerial Competencies