Chapter 17   

Managing Work Teams   

Work Teams and Other Groups
 
Organizational Groups

Work Teams

Informal Groups

 
Why Organizations Use Work Teams 
 

Types of WorkTeams

Problem-Solving Work Teams

Functional Work Teams 

Multidisciplinary Work Teams

Self-Managing Work Teams

A Framework for Team Effectiveness

Effectiveness Criteria

Effectiveness Determinants

Internal Team Process

Developmental Strategies

Feelings

Behavioral Norms

Diagnosing the Causes of Poor Team Performance

Team Design

Culture

Team Member Selection

Team Training

Reward Systems