Chapter 13     Managing Human Resources

Strategic Importance

Gaining and Sustaining Competitive Advantage

Bottom-Line Consequences

Social Value

The Legal & Regulatory Environment

Equal Employment Opportunity

Health and Safety

Compensation and Benefits

Human Resource Planning

Contingent Workers

Layoffs

Competency Inventories

The Hiring Process

Recruitment

Selection

Training and Development

Orientation Training

Basic Skills Training

E-Learning

Team Training

Career Development

One-On-One Mentoring and Coaching

Performance Appraisals and Feedback

Uses of Performance Appraisal Results

Performance Appraisal Accuracy

Performance Appraisal for Teams

Compensation

Importance of Pay Fairness

Base Pay

Incentives/Benefits